Senior Manager - Loyalty & Retention Management

Are you passionate about customer loyalty and retention? Do you thrive on creating engaging, rewarding experiences that drive customer satisfaction and long-term relationships? We are seeking a Senior Manager - Loyalty & Retention Management to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.

Key Responsibilities

🔹 Develop and implement comprehensive loyalty and retention programs that align with business goals.

🔹 Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.

🔹 Work closely with the CVM team to enhance personalization and optimize customer engagement.

🔹 Monitor customer retention metrics, program participation, and ROI to measure effectiveness.

🔹 Ensure continuous improvement of loyalty programs through research, feedback, and data analysis.

🔹 Drive initiatives that improve customer satisfaction and foster long-term brand loyalty.

🔹 Collaborate with cross-functional teams to design customer-centric products and services.

Requirements

Education: Bachelor's degree in a relevant discipline.

Experience: Minimum 8 years of relevant experience, with at least 3 years in a managerial role.

Technical Skills: Expertise in automation, database management, and data-driven decision-making.

Leadership Abilities: Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.

Behavioural Traits: Achievement-driven, decisive, and customer-focused.

Benefits

Salary and benefits to be discussed.