Security Operations Center Analyst

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS Centre Intro

About _VOIS India:

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Location: Bangalore/Pune (Hybrid)

Role: Assistant Manager - SOC Analyst

Skills: SIEM, EDR, Cloud (AWS/Azure/GCP)

Experience: 3 to 5 Years

Role Purpose:

Security analysts are the front-line cyber defenders - leading efforts to counter the attack are ultimately responsible for ensuring that the company's digital assets are protected from unauthorized access. This includes securing both online and on-premises infrastructures, weeding through metrics and data to filter out suspicious activity, and finding and mitigating risks before breaches occur. If a breach does occur, it has to be reported through proper incident management process.

Job Description:

• 3+ year’s relevant experience in Cyber Security- SOC, SIEM, Event /Alert Analysis, Security Incident investigation and management.
• Investigate, Analyze, and triage the alerts.
• Document event and case analysis and investigation results in incident management system and own it until case closure.
• Use available CSOC tools for historical analysis purposes as necessary for detected events
• Provide support to on-call duties and incident managers
• Ability to maintain composure under pressure and work calmly during an emergency
• Participate in the daily stand-up calls
• Build a knowledgebase by writing KB articles.
• Proactively work on alert reduction by contributing to fine-tuning and effort reduction ideas.
• Continuously work to stabilize the process.
• Collaborate with Local Market CSIRT Teams for on-going Cases if needed.
• Documents SOP, KEDB, processes and procedures.
• Ensure enough mitigation measures are taken to reduce Spam and Phishing alerts.

VOIS Equal Opportunity Employer Commitment

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.

We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!