Program/Project Management Manager

If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you! Here, you’ll match your ingenuity with the latest technology to make incredible things. You will be a member of Accenture’s IT organization and, as an IT Project Manager, will serve as a subject matter expert responsible for IT infrastructure projects supporting Accenture Operations service delivery.

As an ISM Infrastructure Services Management Manager, you will act as a trusted business advisor, providing guidance on infrastructure operations and optimization. This role involves collaborating with internal and external IT teams to ensure that infrastructure and services effectively meet business needs.

You must understand the business strategy, maintain long-term relationships between IT and business stakeholders, take ownership of incidents, and work with various IT teams to provide resolutions.

Daily interaction with business counterparts is essential for managing expectations.

Responsibilities:

Manage relationships between Accenture Operations teams and client/internal IT teams.

Stakeholder management

Lead technology infrastructure transition projects.

Handle escalations.

Provide ISM services to entrusted accounts/contacts.

Service management and reporting.

Manage the tech budget (technology cost budgeting, optimization, recovery, and variance tracking)

Support quality program implementations.

Plan and manage business continuity tests.

Assist with external and internal audits.

Required Qualifications:

3+ years of overall experience in IT infrastructure management, IT solutions, or IT support

Strong communication skills (verbal/written)

Technical background in IT operations

Highly organized with attention to detail

Strong interpersonal and negotiation skills

Good presentation skills

Proficiency in English

Advanced Excel user

Self-motivated and responsible

Broad experience with account management, customer relationships, business development, and IT security basics

Experience with IT projects.

Familiarity with enterprise technologies

Advantages:

Hands-on experience configuring enterprise network, voice, desktop, and server infrastructure.

Proficiency in a second world language

ITIL/PMP certification

AWS Certifications or understanding

Azure Certifications or understanding

AI certifications or understanding

Your perks at Accenture...

You are important to us as a person. This is something you’ll feel and experience daily, as our working environment is completely adjusted to you.

Enjoy…

flexible working hours

excellent further training and certification opportunities

Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days

our work culture that promotes diversity & inclusion

other benefits for you and your family such as health and Income protection, employee share program, dental and vision coverage, wellness program, and parental benefits

We look forward to receiving your application! Accenture reserves the right to close the role prior to this date should a suitable applicant be found.