Junior Site Reliability Engineer

About the Role - The Junior SysOps Engineer plays an operational role in incident analysis, diagnostic improvement and process documentation. He/She ensures rigorous monitoring of alerts and performance indicators and participates in the development of SRE (Site Reliability Engineering) and ITIL best practices

Responsibilities

• Monitoring and management of alerts
• Ensure real-time monitoring of alerts reported by supervision tools (infrastructure, middleware, applications) and by suppliers.
• Qualify first-level incidents based on existing runbooks and checklists.
• Alert and escalate complex incidents to the Senior SysOps and LEV2/LEV3 teams (LOT1, LOT2, LOT3).
• Participate in on-call duty to ensure continuity of 24/7 support.
• Initial diagnosis and documentation of incidents
• Collect and analyze logs, metrics and performance indicators to facilitate incident diagnosis.
• Complete incident reports and ensure the updating of tickets in the ITSM tool (JIRA).
• Contribute to improving the knowledge base by enriching the documentation with feedback.
• Technical assistance and support for LEV1
• Help LEV1 teams understand and interpret technical alerts.
• Explain the mechanisms of recurring incidents and suggest improvements to speed up their resolution.
• Provide operational support in ticket management and tracking until resolution.
• Participation in postmortems and continuous improvement
• Attend “blame-free” postmortems and contribute to the analysis of critical incidents.
• Identify and suggest improvements to limit the recurrence of incidents.
• Monitor performance indicators (SLI, SLO, SLA, MTTD, MTTR) and help improve them.
• Updating and improving runbooks and playbooks
• Write and update runbooks and operational procedures for LEV1.
• Ensure the clarity and accessibility of guides to guarantee a good understanding of the processes.
• Work in collaboration with the Senior SysOps to enrich internal repositories.
• Monitoring and skills development
• Acquire progressive expertise on managed technical environments (Linux, Kubernetes, Kafka, databases, monitoring).
• Experiment with supervision, automation and observability tools to improve skills.

Qualification and Required Skills

• Relevant bachelor’s degree or equivalent work experience in computer science or related field.
• A minimum of 2 years of relevant experience to perform the advertised tasks.
• Good understanding and experience in SRE / Operations principles and frameworks, DevOps and DevSecOps principles.
• Fluent in French or Dutch

Technical Skills / Nice to have

• Systems: Good understanding of Linux environments.
• Virtualization & Containers: Knowledge of Docker, Kubernetes (a plus).
• Middleware & Messaging: Notions of Kafka, JBoss, SpringBoot, HAProxy.
• Observability and Monitoring: Familiarity with tools such as Prometheus, Grafana, Loki, ELK.
• Databases: Knowledge of PostgreSQL, Oracle, MySQL.
• Automation & Scripting: Basic knowledge of Bash, Python, Ansible.
• SRE Methodology: Understanding of SLI, SLO principles, postmortems, advanced monitoring.
• ITIL v4: Awareness of Incident, Problem, Change Management processes.

Must have Skills:

• Organizational and Interpersonal Skills
• Ability to learn quickly and improve skills.
• Analytical and synthesis skills to identify and document incidents.
• Sense of collaboration and ability to work in a team.
• Good written and oral communication skills to document and popularize technical problems.
• Rigor and autonomy in monitoring alerts and managing tickets.