Network Support Engineer

Job Title: Network Support Engineer

Location: Gosselies, Belgium (presence on the Gosselies site for a minimum of 2 days a week is mandatory)

Duration: 6 months+ extensions

Main tasks

1) Operational management:

• Ticket management
• Incident and query management
• Incident investigation
• Infrastructure changes related to incidents/queries: modification of equipment configuration, addition of equipment (installation will be executed by a team of Field Engineers), ...
• Writing documentation

2) Support to Network Experts:

• Execution of recurring tasks
• Writing documentation
• Participation in implementation activities (depending on the level of seniority)

General Skills

• Language requirement: Level of French C2 on the European CEFR scale, Must have
• Experience in network security aspects, Must have
• Experience in Routing / Switching and WIFI technologies, Must have
• Experience implementing network infrastructure changes, Must have
• Experience in monitoring and tuning the systems that make up the network, Must have
• Proven experience in a similar business context (number of users > 2000), Must have
• Proven experience in designing for the adaptation or implementation of new network-type systems, Medior (3 to 5 years) (3,00 years), Must have
• Proven experience in Level 2 support on network management, Medior (3 to 5 years) (3,00 years), Must have
• CCNA level (or equivalent) expected, Should have
• Good knowledge of ITIL, Nice to have