Customer Value Manager

We are looking for Customer Value Manager

Are you ready for your next opportunity?

We are seeking a dynamic and experienced project manager to join our team in the role of Customer Value Manager. In this role, you will lead projects related to price and portfolio changes, device migrations, legacy closure, and other legal notices for our B2C services (Broadband, TV, Mobile, VAS). Your mission will be to drive business goals and maximize customer value while ensuring an exceptional customer experience.

Key responsibilities:

One of your primary responsibilities is to develop and implement strategies for customer migration activities. This involves analyzing customer data to create business plans, craft relevant offers, and design effective communications.

Collaboration is essential in your role. You work closely with cross-functional stakeholders from various departments, including communications, legal, product, technology, analytics, marketing, sales, billing, logistics, and customer care. Together, you aim to achieve your business goals.

To ensure your activities are successful, you continuously monitor and report on their effectiveness. Based on these insights, you recommend improvements to keep things moving forward.

Is this you?

• Completed higher education.
• 5 years or more proven track record in business, product or project management.
• Strong understanding of customer needs and expectations.
• Ability to navigate complex situations with simplification and systematization.
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills.
• Ability to switch between detailed and broader perspectives depending on stakeholder needs.
• Ability to make conclusions based on relevant information and make decisions independently.
• Proficiency in Estonian and English.
• A genuine passion for this opportunity.
  
  

If you are passionate about customer satisfaction and leading major projects, we encourage you to apply for this exciting opportunity. We offer a dynamic work environment where you can make a real impact on the business!

We are much more than just a workplace!

Join our inclusive team and work with over 15,000 talented colleagues from all over the world. As a recognized eco-conscious company in the Baltics and the Nordics, our ambition is to create the best products and provide an exceptional customer experience, putting sustainability first. We believe that our people are our most valuable asset, and that is why we ensure that everyone feels welcome and valued. When you join us, you will receive an extensive benefits package, remote work opportunities and much more. You will also have the opportunity to earn an annual bonus based on your and Telia’s performance. If you want to truly make a difference in the world, then you are part of our team!

In addition, we offer an excellent benefits package to keep you motivated and inspired:

• Extra vacation days and a flexible working environment so you can truly balance work and private life.
• The opportunity to work remotely 30 days a year from any country in the European Union.
• Sports support and the opportunity to join private health insurance.
• In-house programs to help you grow and develop both personally and professionally.
• And of course, great offers on services and products from Telia and our partners.
  
  

Ready to make better happen?

If you want to join our team, feel free to apply! The application deadline is 13.03.2025

Please note that with your application, we are expecting a motivational letter highlighting 3-5 key points on why you would excel in this role.

If you would like to learn more about the job, write to [email protected]. We look forward to you applying via our official recruitment platform Workday and we do not process CVs received via email or any other channel. This way we can ensure that your personal data is kept safe.

We perform background checks on our employees, including criminal record and credit check requests.

Join us and let’s make better happen – together!