Technical Support Engineer

Who We Are

DefSecIntel Solutions is freedom defenders’ partner in surveillance and control.

Estonian TOP1 Innovator DefSecIntel Solutions' combat-proven mobile autonomous surveillance systems and C-UAS with AI-powered technology are redefining the landscape of border security and defence.

Our technologies play a vital role in combating cross-border smuggling, illegal border crossings and countering hostile drones. Notably, our systems are deployed in Ukraine, supporting the UAAF in its fight against russian aggression.

We work closely with global prime contractors and actively participate in international defence, border security, and force protection programs. DSI is a recognized partner of international organizations such as the EU and NATO, contributing to security and defence R&D programs, including the European Defence Fund.

With over 80 employees and operations headquartered in Tallinn, Estonia, DSI operates on a global scale.

Our Excellence Has Been Recognized With Numerous Awards, Including

• TOP1 Innovator 2024
• TOP1 DefenceTech Company
• TOP2 Most Competitive Estonian Energy and Manufacturing Company
• TOP3 Exporter
• The Best Estonian Defence Company 2023
  
  

We are looking for a Technical Support Engineer, who will work hand in hand with our development team. Your job will include traveling to our active and incoming locations, including Ukraine (not to the front line). You will be responsible for troubleshooting, cabling, electronic components, system updates and manual problem solving.

What You Will Be Doing

• Work closely with the Support and Development teams to ensure efficient support for our products
• Offer daily assistance to our clients and partners, promptly addressing their questions and concerns
• Provide insights and suggestions to the Development and Business teams to improve our products and systems
• Engage actively in fieldwork across multiple countries, traveling to various locations while excluding frontline areas in Ukraine
• Take charge of troubleshooting hardware products, including cabling, electronic components, and system updates
• Apply manual troubleshooting methods to efficiently resolve different technical issues
• Document processes, troubleshooting steps and creating tickets
  
  

What We Are Looking For

• Background or previous experience in electronics, technology or IT field
• Experience with video systems, Python scripts, Linux, hardware integration, installation and/or networks
• Readiness to travel to different countries multiple times per quarter
• Proficient in English, Russian is a plus
• Driving license is a big plus
  
  

What We Offer

• Support our mission to create a safer and more secure world
• Opportunity to work alongside talented individuals and participate in the creation and development of innovative solutions and technologies
• Flexible work arrangements and a supportive company culture that prioritizes work-life balance
• Annual €1000 budget for training, conferences, and development opportunities to advance your skills
• €1000 referral bonus for helping us grow our team
• Stebby sports allowance of 150€ per quarter
• Mental health support and consulting via the Meliva platform
• Three health days per year to focus on personal care
• Free parking for employees
• Social activities and team event
  
  

DefSecIntel is founded by the team, who has a long security and defense background. Our team members have been at the forefront of providing state-of-the-art security and surveillance solutions to customers in more than 25 countries worldwide. Our office and factory spaces are located in the capital of Estonia—Tallinn, Ukraine, and Germany. With a dedicated team of more than 80 employees, we are driven by a singular mission: to create a more secure world by developing AI-powered defense systems. We develop, manufacture, and integrate mobile autonomous and automated surveillance systems and C-UAS with AI-assisted technology.

Our solutions are playing an important role in defense and homeland security in a rapidly changing security environment by ensuring cost efficiency for customers and offering new capabilities.