Technology Operations & Support Lead – Frankfurt – Hybrid – Opportunity to Join a Rapidly-Growing Organisation in a Fast-Paced Environment!

Technology Operations & Support Lead – Frankfurt – Hybrid – Opportunity to Join a Rapidly-Growing Organisation in a Fast-Paced Environment!

This impressive and exciting start-up digital asset exchange are currently seeking a Technology Operations & Support Lead with Front-Office Banking experience to help them build a world class regulated exchange.

This is an excellent opportunity for an experienced Technology Operations & Support Engineer /Manager to take that next step into a challenging and high-potential position within an ambitious and growing rapidly-growing company.

About the Company:

With a key focus on developing products and services for the digital assets sector, this company have helped reshape traditional exchange to benefit asset holders, enable traders and increase market integrity.

This forward-thinking company increase the accessibility of digital assets for investors through a new style of exchange.

Their mission is to make trading with digital assets more rewarding and secure.

And their vision is to be the most innovative, respected, and trusted leader in crypto.

Founded just this decade, they have already grown to having more than 300 employees with offices in Europe, Asia, and North America.

About the Technology Operations & Support Lead Vacancy:

The company are searching for a good leader who is passionate about trading technology & the digital asset industry. This role will give you hands-on experience working with the latest cloud technologies and blockchain platforms. It requires someone that not only has strong technical ability, but a strong understanding of the finance industry and trading lifecycle. You will work closely with the product and engineering teams, as well as customers, to help build a world class regulated exchange.

Key responsibilities:

• Being a key member of a 24x7 operations team responsible for service availability, operations execution, and management

• Monitoring of system availability, latency, data integrity, capacity, and overall health

• Effectively escalate service outages and drive incident management process

• Track transactions throughout the trade and custody lifecycle by reviewing system logs

• Respond to Helpdesk queries related to system or business queries from internal colleagues and external clients

• Channel product/feature related queries to the product development teams

• Post-execution for trade processing, settlement, reconciliation, and reporting functions

• Identification, investigation and resolution of errors, discrepancies and queries promptly to ensure timely settlements

• Reply to queries from local regulators

Ideal Requirements for the Technology Operations & Support Lead Vacancy:

• Several of relevant working experience running a team with a strong technical support and operational background

• Experience in a Technical Support / Operations Management / Cloud Infrastructure Management experience

• Experience in Front of House Banking or Digital Asset Exchange or Trading environment

• In other words, working on the exchange/execution side of things - handling orders coming in or going out, managing order flow

• Cloud Support or Cloud Infrastructure Management experience

• Kubernetes experience (within the context of VM's)

• Experience working with regulators or working within a heavily regulated environment would help

• Incident Management experience is nice-to-have

• Prior experience in Blockchain/ Crypto Exchange/ Infrastructure/ Cloud (AWS or GCP) based environment is preferred

• Must be able to multitask, problem-solve and have great attention to detail

• Team orientated with ability to take ownership of the operations function and prioritise effectively

• Comfortable working with the Linux operating system and be able to view and interpret transaction/system logs

• Analytical and able to problem solve logically

• Excellent written and verbal communication skills to handle multi-party, complex issues spanning technical and business domains

• Fluency in German

• Good educational background

Apply to the Role:

Roles like these are snapped up very quickly, so act now if you do not want to miss out! Reply to this advert or email your CV to [email protected]