L2 Network Support Engineer (VoIP)

L2 Technical Support Engineer required for communication company based in Park West, Dublin 12. The L2 team take ownership of customer issues through to resolution , are the link between the First Line and Escalation engineering as needed.

This is a hybrid working role 2 -3 days in-office/remote, and salary is 40K p.a. base

Responsibilities:

• Assist customers, and 1st Line Engineers in diagnosing, troubleshooting, and resolving issues
• Review support tickets to identify areas for improvement, provide constructive feedback and targeted training opportunities
• Provide technical support with routers, switches and firewalls.
• Configuring network equipment (routers, switches, firewalls) for voice and data transmissions.
• Be available to travel to customers' premises where required.

Requirements:

• Experience from a similar position
• Knowledge of the SIP protocol and IP networking tracing tools (e.g., Wireshark).
• Experience diagnosing and troubleshooting issues with VoIP phones (Yealink, Cisco, Poly, Snom).
• Networking knowledge, including IP addressing, subnetting, DHCP, and DNS, at CCNA or CompTIA Network+
• Ability to troubleshoot broadband connectivity issues and log faults with service providers.
• Familiarity with Linux, Google Apps, Windows OS, and Microsoft Office products.
• Experience with remote management software, such as TeamViewer.

• Salary: 40K p.a.
• 22 days AL
• Pension contribution 5%
• Hybrid work model

*please note that we can only accept applications from applicants eligible to work in Ireland