Head of Operations

The opportunity: Head of Operations, HIFL and Head of Global Fund Services, UCITS – Permanent contract

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in Luxembourg, you’ll help evolve and grow our asset management activities. Are you currently holding a senior role in a Management Company and/or AIFM? Are you an expert in leading large asset management operations? Do you have a strong knowledge of regulatory topics related to Asset Management business?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

Based in Luxembourg, the Head of Ops, HSBC Investment Funds Luxembourg (HIFL, the Lux Manco) and Head of Global Fund Services (GFS), UCITS role is a senior leadership role within Asset Management (AM) Operations. The role holder will be responsible for leading several elements of the AM Operational model:

• As Head of Ops for HIFL, management of the day-to-day operational activities of the AM Lux Manco and support AM’s transformation into a market leading operating model.
• As Head of GFS UCITs to lead / support a market leading fund service proposition which delivers values for clients / shareholders and supports the growth of the AM business as a Client centric business.
• To act as delegate to the CEO, HIFL in relation to governance and executive responsibilities as and when required.

The role holder will report functionally to the Head of Global Funds Services and COO for HSBC Asset Management UK and legal entity wise to the CEO of HIFL.

In this role, you will:

• Partner with the Head of GFS to drive the adoption of the global target operating model across both business areas and oversee strategic development and execution including opening branches in Ireland and UAE.
• Own and be responsible for HIFL’s operational responsibilities. Ensure client centricity by focusing on client experience / impact / outcomes in all decision making and execution.
• Simultaneously drive; a) implementing the operating model and organizational change transformation programmes; b) maintaining BAU and c) supporting new business growth.
• Support the HIFL CEO to ensure HIFL (incl its branches) manage and oversee all regulatory requirements (inc local laws, substance and cross-border) and support the significant regulatory change agenda.
• Ensure the operational governance framework across HIFL including its branches are effective and actions are closed in a timely manner and also ensure the implementation of the GFS model in a controlled manner with the appropriate governance controls.
• Promote a one team culture striking the right balance between global and local responsibilities Act as a role model for and champion for DEI.

You should apply if you have:

• Experienced commercial leadership (10 years’ experience in Investment Management and UCITS with strong experience in a senior role in a relevant function – Operations or Risk) with proven track record in developing and driving investor-led commercial growth and a business change agenda.
• Cross-business knowledge and experience of large asset management operations inc technology development and infrastructure. Strong Investment Management operations knowledge including transfer agency, asset/fund administration, global custody and shareholder services operations, risk management, regulatory and financial crime compliance.
• Experience of managing and working as a part of a global team, where team members are based in multiple offices (inc offshore).
• Technical knowledge of alternative asset classes (inc private equity, real estate, hedge funds, infrastructure debt and loans).
• Comprehensive understanding of the Investment Management value chain and service pricing including understanding of investment manager/advisor and investor needs across institutional & wholesale and in different markets.
• Excellent ability to interact and influence at senior levels with key stakeholders including; decision makers, industry influencers, fund boards, senior executives and regulatory bodies at a senior level.
• Fluency in English, both written and oral.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our benefits will give you financial security
• We’ll give you a huge range of resources that support your mental, physical and social well-being
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, please send your application letter and curriculum vitae (in English) to: [email protected], and discover how diversity drives our success.

Please note that due to the volume of applications received, we will acknowledge your application only if we wish to proceed to interview. If you have not received a response within 4 weeks your application has not been successful.

Please also note that every selected candidate will have to provide us with a valid criminal record check in due time.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. For any GDPR request, please send it to:[email protected]

For further information on building your career at HSBC, please visit: www.hsbc.com/careers