Project Manager - Change Management

Project Manager - Change Management I

Location: 10 Bay St. #400, Toronto, ON M5J 2S3 (3 days a week to office)

In a Week (Tues - thurs - one day to chose)

Duration: 11 Months

• Collaborate with cross-functional business and project stakeholders to understand the objectives of project changes. Translate business requirements into impacts on people, processes, and technology.
• Develop a change summary by validating changes through engagement with key stakeholder groups. Plan and execute a training rollout strategy, including the creation of user-friendly training materials such as knowledge articles, demo recordings, and training decks.
• Additionally, assess the effectiveness of training and readiness efforts.
• Knowledge of Agile principles and philosophies, Strong executive communication, collaboration and influencing skills, Excellent interpersonal abilities that tailor seamlessly to appropriate audiences, Ability to multi-task across workstreams as needed
• Change Management certification or equivalent experience (i.e., Prosci certified)
• Team Size: 20+,
• 5- 8 years experience
• In this role, the Lead, Change and Enablement will support the execution of enterprise-wide programs of varying complexity, collaborating with cross-functional teams throughout clien.
• You will play a key role in delivering a smooth, positive experience for Sellers and Operators by leading one or more change and enablement workstreams based on the project's complexity.
• We're looking for a proactive, independent thinker who thrives in collaborative team environments, and possesses expertise in evaluating stakeholder needs, designing and recommending learning solutions, and supporting the execution of best-in-class enablement programs.
• Additionally, you’ll have the opportunity to take charge of intakes, assessments, and projects, which include defining learning objectives, creating scope, developing plans, managing resources, and guiding the execution process.

Qualifications

* Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

* 5+ years of experience developing and supporting the implementation of training or change management strategies (For Senior Analyst, this could be 5+ years; Analyst level would be 3+).

* Familiarity with instructional design, adult learning principles, course development processes, and mobile learning best practices.

* Experience supporting or assisting in enterprise-wide initiatives related to training or organizational change, with a focus on learning and enablement.

* Ability to clearly diagnose and articulate a business problem and provide effective change readiness recommendations.

* Change Management certification or equivalent experience (i.e., Prosci certified)

* Ability to multi-task across work-streams as needed and prioritize tasks based on defined program goals and milestones.

* Ability to collaborate and influence cross-functional teams in a large, matrixed organization.

* Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale

Duties/Responsibilities:

* Support the L2C domain for the Global Seller Experience, Tooling, and Operators workstream by assisting in the execution of enablement strategies and objectives for the Global Seller organization in close collaboration with Q2C.

* Work alongside enablement partners across Revenue Operations, BT, Global Enablement, Change Management, and other business stakeholders to ensure smooth delivery and adoption of program initiatives.

* Contribute to the creation of enablement management strategies and plans to support successful transitions, including stakeholder engagement, communications, and role-based training activities.

* Help draft and deploy targeted messaging and training materials to build awareness, knowledge, and skills with key stakeholders.

* Support the end-to-end change management process, applying project management skills to track progress and identify potential risks/issues for escalation.

* Work closely with the Change Management team to assist in identifying and addressing any issues during the product lifecycle.

* Collaborate with project teams and senior executives to provide regular updates and ensure alignment on initiatives.

* Assist in the creation of executive presentations, enablement materials, and status reports for internal and external stakeholders.

* Partner with Sales Enablement and Sales Onboarding teams to support training programs that enhance understanding of deal lifecycles (including Train the Trainer, JIT, and true-up training).

* Collect and analyze Sales feedback through cases, surveys, and regular training needs assessments to continuously improve enablement offerings.

* Support the development and implementation of strategies that provide employees with the resources and knowledge they need through various learning formats (e.g., podcasts, how-to videos).

* Assist in identifying gaps in the Seller experience and contribute ideas to build effective enablement programs.

* Maintain strong relationships with all impacted operational roles, including TOPS, Data Quality, SOPs, C&C, and others, to ensure alignment and effectiveness of the enablement initiatives.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers a Group Registered Retirement Savings Plan (RRSP) Program to all eligible employees. We also offer an Employee Assistance Program (EAP) and an employee discount program, which provides exclusive access to thousands of discounts on travel, entertainment, and more. SPECTRAFORCE offers unpaid leave as well as paid sick leave, paid holidays, and paid vacation as required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other prohibited grounds as identified by provincial or territorial law. Please contact Human Resources at [email protected] if you require reasonable accommodation.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $70.00/hr.