Project Manager / Deputy Team Leader

With over four decades of experience, our client is a leading and well-established IT service provider in Switzerland. They specialize in designing and implementing innovative, reliable IT solutions that are both flexible and cost-effective. Their services encompass all aspects of modern IT, including on-premise, cloud, and hybrid solutions, catering to both SMEs and large enterprises.

Responsibilities:

• Assess and interpret client business needs.
• Take a leading role, working alongside technical experts, in designing, drafting proposals for, and implementing comprehensive IT solutions.
• Collaborate on and execute IT projects.
• Plan and deliver customer presentations and workshops.
• Address client requirements using structured methodologies, identify project risks, and provide effective recommendations.
• Serve as Deputy Team Leader for Operation Services (managing a team of 4-5 employees).
• Act as the main point of contact for operational matters, including managing operating contracts, SLAs, and escalations.
• Ensure adherence to SLAs.
• Oversee customer onboarding within the scope of service agreements.

What Our Client Offers:

• Creative freedom and diverse tasks.
• Supportive team eager to meet you and enjoy the next social event together.
• Agile work environment with streamlined processes.
• Option to purchase additional holidays.
• Support for ongoing training and professional development.
• Flexible working hours.
• Hybrid work setup, combining office, client site, and remote work.

Your Profile

• Solid education or advanced training in information technology (EFZ/HF).
• Experience in system engineering.
• Enthusiasm for daily interactions with clients and team members.
• Advantageous knowledge in technologies such as Microsoft Windows (Server/Client), Microsoft 365 (Endpoint Management, Exchange Online, SharePoint), VDI systems (VMware Horizon / Citrix), and Sophos firewalls.
• High level of personal responsibility, goal-oriented and independent work style.
• Desire for continuous personal development.
• Proficiency in German.
• English knowledge is a plus.
• Category B driving license.