Product Analyst

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Great opportunity within our Qantas Technology Services Team
• Opportunity to innovate and drive change through technology
• Permanent role working from our Mascot office (hybrid working options available)

The Product Analyst supports the Qantas Technology Services Team, working with business partners, wider technology domains and external parties to act as a conduit between the business & technology. This role supports the lifecycle for designated products, their underlying technology sub-systems and is accountable for aligning product delivery plans to enable the business to achieve their objectives & strategic outcomes from concept through to operations.

You will work closely with the Identity & Access Management (IAM) team to ensure that the right people have the right access to the right resources for the right time. You will participate in IAM projects and initiatives, and IAM audits – reviewing access control reports to identify potential risks. This role is also involved in troubleshooting and resolving IAM issues. The Product Analyst has a customer-centric mindset with a drive for continuous improvement and innovation.

You’ll Have

• 3+ years’ experience in the areas of Business or Systems Analysis, Product or IT Support or related disciplines
• Experience in the Identity & Access Management (IAM) discipline
• Experience with IAM technologies such as Saviynt, CyberArk or SailPoint
• Experience in Active Directory, Microsoft Entra ID and LDAP directories
• Demonstrated understanding and use of modern delivery frameworks (DevOps, Agile development)
• Proven track record of operating in IT Delivery environments from concept to BAU with a thorough understanding of the ITIL framework
• Exposure to project management
• Strong stakeholder engagement and management skills
• Strong verbal and written communication skills
• Excellent attention to detail

Be a part of something special and play your part in the Qantas story – get in touch today.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Applications Close: 11:59pm Monday 10th March 2025