Experience Management Assistant, Junior - EY Global Delivery Services 4

Experience Management – Associate

In Experience Management we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams and clients are successful. In this position you will be responsible to match resource needs with availability, while taking into consideration skills required, personal preferences of individuals, and the overall engagement risk. This entails coordination with other experience managers and client service leaders to balance workloads and address staffing needs as required

The opportunity:

As a part of a team, you will act as a Resource Manager to provide consistent, high quality services to key individual stakeholders.

Responsibilities

• Ensure resource schedules are timely and accurately updated on the scheduling tools
• Optimize resource utilization through effective scheduling strategies
• Develop a strong business continuity framework for self and team
• Develop strong working relationships with client servers as well as with experience management teams onshore.
• Independently responds to EM and internal client’s ad hoc reporting requests while also being responsible for producing reoccurring reports within agreed upon deadlines
  
  

To qualify for the role, you must have

• 1-3 years of experience
• Advance English level
• Intermediate working knowledge of Excel
  
  

Skills and attributes for success:

The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

• Strong communication (English language verbal and written), presentation, and interpersonal skills, including development of structured arguments.
• Willingness to contribute to a team-oriented environment and ability to work cooperatively with other teams across borders and cultures
• Strong time management and analytical skills.
• Positive attitude and ability to excel under tight timelines.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Attention to detail.