EMEA HR Operations (HR Generalist)

Responsibilities:

• As a member of the wider Employee Resource Center team, act as employees’ first contact point across EMEA for all EX related questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday and ServiceNow)
• Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills
• Mitigate customer concerns as much as possible and focus on quick resolution
• Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using ServiceNow, the client’s case tracking tool
• Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources
• Address Tier 1 & 2 queries regarding compensation, benefits, HR data management etc.

Requirements:

• Demonstrated problem solving skills
• Commitment to customer service and providing a positive employee experience
• An effective communicator at all levels, both written and verbal
• Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high
• Ability to maintain the highest level of confidentiality
• Ability to work independently and also be part of both virtual and local team structures
• Ability to apply sound judgment and make decisions on when to advance issues
• Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
• Previous experience in a shared services organization is a plus!
• Proficient in English and Romanian any additional languages welcomed!