Reporting and Insights Analyst

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

The Reporting and Insights Analyst is responsible for collating and analysing data and insights from multiple systems for AFCA. You will partner with senior leaders to deeply understand business performance and provide business insights to prepare engaging and persuasive reports through data storytelling to influence and improve business performance. Reporting to the Manager, Business Performance Reporting & Insights, you will be joining the Data & Analytics team within AFCA's Corporate Services function. The successful candidate will have experience with interpreting high volumes of data and translating into meaningful insights. We are seeking someone who is naturally curious, analytical and collaborative to create insights and storytelling.

Please note, this is a 12-month contract opportunity.

Typically, In This Role You Will

• Collate and analyse business performance data from multiple systems, to support business engagement to influence and improve performance
• Partner with senior leaders to deeply understand business performance and levers to influence and improve performance
• Support with preparing engaging and persuasive reports through data storytelling to influence and improve business performance
• Engage with operational leaders to assist in development of tools and reports to enable improved business decision making
• Continually improving and enhancing current suite of reporting in line with strategic initiatives
  
  

Qualifications

To be successful in this role, you will need:

• Demonstrated experience with interpreting high volumes of data and translating into meaningful insights
• Experience with trend analysis, forecasting and scenario modelling
• Ability to create engaging and persuasive reports through data storytelling
• Strong interpersonal skills and collaborative approach
• Commercial acumen and understanding of business performance levers
• Proven ability to engage stakeholders and influence change
• Experience with PowerBI or equivalent
• Advanced Excel
  
  

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
  
  

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.