Technical Support Engineer

We are looking for a Technical Support Engineer who is highly motivated and customer centric talent to join our Customer Care Center team.

You will be..

• Providing remote technical support by phone, email, chat to customers’ technical needs on Installation/Setup, Troubleshooting, Maintenance, Product Selection for Industrial Automation & Control
• Providing product warranty process support to Authorized Service Partners.
• Contributing to the development of Company Net Promoter Score by responding quickly and effectively to customers' technical requirements
• Provision and selection of a current offer to replace equipment discontinued from sale or production by competitors.
• Interaction with other divisions of the company in order to obtain information necessary for provision to the Client.
• Contributing to the commercial growth of Schneider Electric by creating sales opportunities from inbound customer requests to all sales teams
• Monitoring, updating, creating articles in Knowledge base (FAQ)
• Analyzing your daily activities and making suggestions on how to improve processes.
• Working with the Client database (data collection, promotion of tools for working with Clients), updating data in bFO daily
• Contributing to the use and development of Digital Channels where our Support Center contacts customers.
• Compliance with the rules and regulations of labor protection, safety, industrial and labor discipline, internal labor regulations and informing management of all violations, warning management about the occurrence of possible factors that may threaten the safety of employees, disrupt the work process and cause damage to the company.

Qualifications

You will be perfect fit if you have..

• Bachelor degree or associate degree in Electrical, Electrical/Electronics
• Minimum 2 years of experience in industrial automation (Drive, Motion, Control, PLC, Scada)
• Effective communication and conflict management skills
• Self-motivated and challenge the business with high energy
• Excellent cooperation skills with analytical skills, open to innovations
• Sense of detail and able take initiative and responsibility
• A pro-active approach to customer satisfaction
• Ability to listen to the Client and analyze the information provided by degree of criticality, set priorities
• Advanced level of English writing & verbal communication skills
• Good command of MS office
• SAP and bFO knowledge will be an asset
• Military service completed for male candidates

Great People Make Schneider Electric A Great Company

You will be reaching...

• Sustainable career journey at world’s most sustainable company in the world,
• Agiler working environment and hybrid working opportunity,
• Opportunity to have a mentorship, Personal development,
• Continuous and intensive learning opportunities,
• Have a chance to enrich your career in diverse projects,
• You will join 130,000 colleagues around the world in contributing to our commitment to redifine energy management, keep data secure and address the energy dilemma for more sustainable planet.