Business Intelligence Analyst

About Upshop:

Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience.

Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 50k+ stores, 35 countries, and 3 continents.

Position Overview

The Business Intelligence (BI) Data Analyst is responsible for transforming raw data into actionable insights to support strategic decision-making. The right candidate will have very strong presentation and relationship-building skills. The BI Data analyst works closely with cross-functional teams, leveraging data visualization tools, statistical methods, and storytelling techniques to identify trends, opportunities, and performance improvements.

Key Responsibilities

Data Analysis & Reporting:

• Collect, process, and analyze large data sets to identify trends and insights.
• Create and maintain dashboards, reports, and visualizations using tools such as Power BI, Domo, and Excel.

Business Intelligence Development:

• Design and implement BI solutions to support organizational goals.
• Work closely with data science and data engineering teams to ensure data accuracy and integrity.

Stakeholder Collaboration:

• Partner with stakeholders to understand business needs and translate them into analytical requirements.
• Present findings and recommendations to leadership, Upshop customers, and other teams in a clear, concise manner.

Performance Monitoring:

• Track key performance indicators (KPIs) and metrics to measure business performance.
• Conduct root-cause analysis to address operational challenges or inefficiencies.

Continuous Improvement:

• Identify opportunities for process improvements and propose data-driven solutions.
• Stay updated on industry trends, emerging BI tools, and best practices.

Qualifications

Education:

• Bachelor’s degree in Computer Science, Mathematics, Statistics, Economics, or related field.
• Master’s degree a plus, but not required.

Experience:

• 2+ years of experience in a data analytics, BI, or similar role.
• Proven experience with BI tools such as Tableau, Power BI, Looker, or similar platforms.
• Prior experience with Domo strongly preferred

Technical Skills:

• Proficiency in BI platforms and data visualization tools.
• Hands-on experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).
• Azure experience preferred
• Advanced SQL skills for querying and managing complex datasets.
• Strong understanding of database management, big data technologies, and data governance principles.
• Knowledge of machine learning and predictive analytics is a plus.
• Knowledge of Maui and/or C# a plus.

Soft Skills:

• Strong problem-solving and critical-thinking abilities.
• Deep understanding of how to interpret business needs and translate them into actionable data insights.
• Excellent communication and storytelling skills to convey insights to non-technical audiences.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Prior experience in grocery or retail industries preferred.
• Advanced certifications in BI tools or data analytics.

Benefits/Perks:

• Competitive salary
• Employer-matched 401(K) plan
• Attractive paid time off policy
• Career growth and development opportunities
• Home office support set-up