IT Desktop Support Specialist

We are seeking a skilled and motivated IT Desktop Support Technician to join our team. The ideal candidate will be responsible for providing technical support to end-users, ensuring that their hardware and software are functioning properly. The role requires troubleshooting, installing, configuring, and maintaining desktop systems, software, and related peripherals in a fast-paced environment.

• Provide front-line support for hardware and software issues for end-users.
• Install, configure, and maintain desktops, laptops, and other end-user computing devices.
• Install and support operating systems (Windows, Mac OS, and Linux), office productivity tools, and other standard applications.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Provide remote and in-person support to resolve issues for users both on-site and remotely.
• Assist with network connectivity issues, including troubleshooting wireless and wired connections.
• Set up and maintain user accounts, permissions, and group policies.
• Document technical procedures and updates to the knowledge base.
• Assist with the setup of new equipment, such as computers, monitors, printers, and other peripherals.
• Work with vendors for hardware repairs or warranty support.
• Manage and prioritize service desk tickets in a ticketing system (e.g., ServiceNow, JIRA, Zendesk).
• Perform routine maintenance tasks such as OS updates, software patches, and security updates.
• Ensure compliance with company security policies and guidelines (e.g., password policies, encryption).
• Maintain inventory of all hardware and software assets.

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Proven experience in IT support, desktop support, or a similar technical role.
• Proficiency with Windows and Mac OS platforms, as well as common productivity tools like Microsoft Office Suite, Google Workspace, etc.
• Experience with remote desktop support tools and ticketing systems.
• Strong knowledge of networking protocols, TCP/IP, and troubleshooting.
• Familiarity with hardware diagnostics and troubleshooting.
• Excellent customer service and communication skills.
• Ability to work independently and manage time effectively.
• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are a plus.

• Experience with Active Directory and Group Policy.
• Knowledge of cloud services like Microsoft Office 365, Google Workspace, etc.
• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
• Basic knowledge of cybersecurity principles and best practices.