Staff Client Support Engineer

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for: 

• BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards


• Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies


• CRN 100 list named BIgID as one of the 20 Coolest Identity Access Management And Data Protection Companies Of 2024 (2 years running)


• DUNS 100 Best Tech Companies to Work For in 2024


• Top 3 Big Data and AI Vendors to Watch' in the 2023 BigDATAwire Readers and Editors Choice Awards


• 2024 Inc. 5000 list for the 4th consecutive year!


• Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

Who we seek:

A motivated and self-driven Staff Client Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Development team to drive issues to resolution.

What you’ll do:

• Work closely with client stakeholders to troubleshoot advanced technical issues


• Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts to meet clients’ specific requirements


• Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments


• Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers


• Work closely with our Engineering and Product Management teams to prioritize and resolve product issues, enhancement requests, and possible implementation flow improvements


• Resolve complex problems through a deep understanding of how the product should work and analysis of code


• Identify and prioritize technical improvements backed by data and experience, while considering business constraints, to deliver on important initiatives


• Influence adjacent teams' designs to promote better holistic system design decisions

What you’ll bring:

• 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments


• An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or business discipline is a strong plus. (Extensive professional experience may be considered in lieu of a formal degree.)


• Meaningful experience with installation, configuration and management of Linux-based Operating Systems, including basic shell proficiency (bash, sh, ksh, tcsk, etc.), experience with package management systems (apt/dpkg, yum/rpm, etc.), file archiving tools (tar, gz, zip, bz2), remote access and file transfer protocols (SSH, SCP, SFTP/FTP), file sharing technology (NFS, CIFS/SMB), and authentication frameworks (LDAP, Kerberos)


• Basic experience with some RDBMS, such as Microsoft SQL Server, Oracle Database, PostgreSQL, MySQL/MariaDB, IBM DB2, etc.


• Hands on  experience in Docker and Kubernetes deployments 


• Demonstrated experience in writing code projects with Python, C++, C# and Java – major advantage.


• Troubleshooting complex software modules, working from written and oral issues as described by the technical support organization, sales organization, account managers and customers themselves.


• Develop and modify modules as part of workarounds for issues or as a professional services enhancement.


• Ability to context switch and move effectively between different tasks or competing priorities

What’s in it for you?!

Our people are the foundation of our success, and we prioritize offering a wide range of benefits that make our team happier and healthier.

• Flexible work arrangements 


• Other compulsory benefits based on country of residence

BigDiversity: We’re committed to creating a culture of inclusion, diversity, and equality – across race, gender, sexuality, disability, and neurodiversity – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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