Network Support Engineer

Our client is a leading provider of enterprise-grade Low Earth Orbit (LEO) satellite connectivity solutions across Australia and New Zealand. Specializing in delivering high-speed, low-latency network services to industries operating in remote and challenging environments, including mining, agriculture, maritime, and emergency services.

We are looking for a Level 2 Network Engineer to join our team and support our cutting-edge satellite and network infrastructure.

Role Overview:

As a Level 2 Engineer, you will be responsible for troubleshooting, maintaining, and optimizing the clients network and satellite connectivity solutions. You will play a key role in supporting our customers by resolving technical issues, improving network performance, and ensuring seamless operations.

Key Responsibilities:

• Provide Level 2 technical support for network and satellite connectivity issues.
• Troubleshoot and resolve incidents related to routing, switching, firewalls, VPNs, and satellite communication systems.
• Monitor network performance and escalate complex issues to Level 3 engineers or vendors as required.
• Assist in deploying and maintaining network infrastructure, including LEO and GEO satellite systems, routers, firewalls, and wireless networks.
• Configure and manage networking hardware from vendors such as Cisco, Juniper, Fortinet, and Mikrotik.
• Support network security by implementing best practices and working with firewalls and intrusion detection systems.
• Document issues, solutions, and best practices to enhance internal knowledge sharing.
• Collaborate with internal teams and customers to optimize system performance and reliability.

Requirements:

• 2-4 years of experience in network engineering, IT support, or telecommunications.
• Strong understanding of TCP/IP, VLANs, VPNs, BGP, OSPF, and MPLS.
• Experience with satellite communication networks, WAN, Antennas, and cloud-based networking is highly desirable.
• Familiarity with network monitoring tools and troubleshooting methodologies.
• Certifications such as CCNA, CCNP, JNCIA, or equivalent (preferred but not required).
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced, high-availability environment supporting mission-critical connectivity solutions.

Why Join?

• Be part of an innovative company revolutionizing connectivity through LEO satellite technology.
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Work on exciting projects with cutting-edge networking and satellite technologies

If this role seems of interest, please respond to this listing, or email: [email protected] so we can arrange a follow-up call!