System Support Engineer

About the role

Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.

It's a place where you can:

• Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
• Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
• Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
• Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
• Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success

What are you going to do?

• As a System support engineer, you will support business key users by handling production incidents and support requests
• You will be responsible for handling errors in messaging services and batch job failures
• You will be troubleshooting application errors, documenting problems and resolutions
• You will participate in Incident and Problem management processes
• You will support, coach, and guide team members in your areas of expertise

What do we expect from you?

Must have

• Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
• Knowledge of C# and code debugging
• Good knowledge of MS SQL
• Willingness to work with system users and solving production issues. Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), pro-active person with initiative

Nice to have

• Understanding of asynchronous communication using messages
• Understanding of batch job process fundamentals
• Experience with ITIL service operation processes
• Experience in application support

Tech stack you’ll be working with:

MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.

Our promise to you

• Monthly salary: €1900 - €2500 gross depending on your qualifications
• Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
• Career and development opportunities in the biggest insurance company in the Nordics
• Challenging and exciting projects with autonomy to plan own tasks
• Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
• Hybrid work and ergonomic home office compensation
• A recently renovated office in Riga centre with a 24/7 gym on the premises
• Business trips to Baltic and Nordic countries

Read more about benefits for our employees

The information you provide in your application and CV will be processed for recruitment purposes within If Group and shall not be used in other contexts or by other organizations.