UX/Usability Front-End Innovation Researcher, 12 month contract

Job Description

Are you a UX researcher who is passionate about developing the future of interactive and digital play experiences?

Here’s your chance! The Creative Play Lab Experimental Research Team is looking for a UX/UI/Usability Researcher to help research and test new propositions.

This is a rare opportunity to drive the development and launch of the LEGO Group’s new digital, interactive play experiences.

Please note This position is based in London and relocation is not provided. Working some evenings (approx. 4/6 monthly) will be needed when testing requires.


Core Responsibilities

• Deliver UX/UI/usability research, working with digital products and services, hardware and software, apps, websites, platforms, etc.
• Test new play experiences and products with kids.
• Use UX research methods like live A/B testing, wire frame testing, prototype testing, testing product features, task-based and unmoderated testing.
• Experimentation – Identify risky assumptions, forming testable hypotheses, identify and measure metrics, run “in lab” and “in-market” experiments.
• Synthesise various data sources, like trends, customer insight, app data, sales data, etc.
• Craft and communicate compelling, clear insight narratives that drive action and decision making.
• Audience profiling and segmentation. Skilled in customer journey mapping and defining user personas.
• Brief and manage external research agencies and partners. Use our recruitment panel and in-house facilities to complete the field work.
  
  
  
  

Play your part in our team succeeding

You’ll be working in product development teams to ensure our new digital, interactive play is a great user experience. This requires a multidisciplinary researcher with a range of research tools but expertise in UX/UI, digital, interactive product research is required.

Do you have what it takes?

This position requires proven experience working within innovation teams on new hardware and software development and delivery at a design or brand consultancy, market research agency, or client-side.

Key Skills And Strengths Required

• Expertise in UX/UI research, usability testing, user research, interaction design, service design, digital/interactive technology and/or gaming, product/service innovation, Design Thinking, qualitative methods, MVP testing.
• Strong knowledge of Design Thinking and have worked closely with designers and engineers (as well as marketeers/strategists).
• Knowledge of data analytics and how it can be used to compliment UX testing.
• Understanding of business decision making around feasibility (not just desirability) – i.e., how to make “trade-offs” in product features to balance cost while retaining user experience.
• Have a curiosity about people – their perceptions, attitudes, behaviors and emotions.
• Show strong social, collaboration and communication skills. Be self-confident, with a problem solver and “do-er” attitude. Strong stakeholder management is a must.
• Possess ability to work independently and identify critical and highest impact tasks.
• Demonstrate highly developed ability to take the lead, think critically, challenge the brief and voice your opinion.
• Be passionate about technology, toys, games and play experiences.
• Experience or familiarity with Quantitative research (scripting and analyzing surveys, opportunity sizing, pricing strategy, audience validation, etc.), Workshop facilitation and Lean/agile research and Scrum WOWs.
• Proficiency in English (oral & written) is required. Proficiency in Danish is a plus but not a prerequisite.
  
  
  
  

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.