Information Technology Specialist/desktop support

Tech Domain is a global IT support provider offering offshoring and resource solutions for IT outsourcers, resellers, MSPs, and channel partners. With a network of over 8,000 skilled IT engineers across more than 100 countries, we provide 24/7 support tailored to meet specific business needs. Our services include rapid break-fix solutions, international IT maintenance, and white-label IT support for scaling operations.

This is a contract role for a Senior Network Support/Desktop Support Engineer freelance specialist located in Ely. The specialist will be responsible for providing on-site support, troubleshooting network and desktop issues, and ensuring the smooth operation of IT systems. Daily tasks include diagnosing and resolving technical problems, implementing network solutions, and delivering high-quality support services.

• Network Support, Desktop Support, and IT Troubleshooting skills
• Experience with network configuration, installation, and maintenance
• Knowledge of security protocols, VPNs, and firewalls
• Hardware and software troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Certifications such as CCNA, CompTIA Network+, or equivalent are a plus
• Bachelor's degree in Computer Science, Information Technology, or related field