Program Manager [Incident Management]

State Operations provides a diverse range of shared organisational and specialist capabilities to QFD's frontline services. State Operations enhances consistency, efficiency and effectiveness of service delivery across the department's operations with a focus on how QFR, RFSQ and Corporate Services operate together before, during, and after emergencies. State Operations endeavours to ensure capabilities delivered remain contemporary, agile and able to meet the needs of the Queensland Government and communities. The Incident Management Development Program will undertake an internal environmental scan to fully understand the artefacts, systems, and products already in use across the state, and develop strategies to enhance QFD's Incident Management capability.

Reporting to the Assistant Commissioner, you will lead and manage the department's Incident Management Development Program, with a focus on performance, business and operations improvement, and organisational change management. You will be responsible for the planning and developing project strategies, documentation, prioritisation, scheduling, monitoring and performance reporting to meet program objectives. You will engage with a range of stakeholders across the department to proactively manage the evaluation, procurement and financial benefits realisation, ensuring plans and approaches are achievable and are utilising resources across the program effectively.

About Us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

State Operations provides a diverse range of shared organisational and specialist capabilities to QFD's frontline services. State Operations enhances consistency, efficiency and effectiveness of service delivery across the department's operations with a focus on how QFR, RFSQ and Corporate Services operate together before, during, and after emergencies. State Operations endeavours to ensure capabilities delivered remain contemporary, agile and able to meet the needs of the Queensland Government and communities. The Incident Management Development Program will undertake an internal environmental scan to fully understand the artefacts, systems, and products already in use across the state, and develop strategies to enhance QFD's Incident Management capability.

Reporting to the Assistant Commissioner, you will lead and manage the department's Incident Management Development Program, with a focus on performance, business and operations improvement, and organisational change management. You will be responsible for the planning and developing project strategies, documentation, prioritisation, scheduling, monitoring and performance reporting to meet program objectives. You will engage with a range of stakeholders across the department to proactively manage the evaluation, procurement and financial benefits realisation, ensuring plans and approaches are achievable and are utilising resources across the program effectively.

Key requirements

Highly desirable requirements

• Knowledge and experience and/or qualifications in program/project management.
• Knowledge and experience and/or qualifications in developing and delivering project planning, governance and investment management to match changing organisational capability requirements.
• Experience in leading and management programs in a complex organisational and operational environment.
  
  
  

Your key accountabilities

Responsibilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the development and delivery of Incident Management projects and activities to ensure project plans, prioritisation and documentation is accurate, practical and consistent with business objectives to ensure ongoing success.
• Provide strategic advice and input into processes for projects, including standards and guidelines to enable effective decision-making, and facilitate consistent delivery of quality cost-effective investments throughout the life of the program.
• Develop program and project plans with consideration of strategic priorities, project milestones and interdependencies to ensure the project deliverables meet desired timeframes and budget allocations.
• Lead the delivery of projects, including financial and program management systems, tools and processes to ensure stakeholders have a comprehensive and detailed understanding of program management frameworks.
• Ensure best practice project management discipline is applied, including risk management, and/or evaluate options to resolve issues and mitigate risks to support the implementation of quality initiatives and outcomes.
• Develop and maintain strong working relationships with internal and external stakeholders to provide strategic input and advice to facilitate the planning, delivery and evaluation of projects and programs.
• Prepare and review complex briefs, submissions, and other correspondence relating to project activities, issues, status updates and reporting in accordance with department requirements and governance.
• Lead ongoing governance maturity and champion opportunities for strategic and operational improvements, including maintaining project management artefacts to ensure the effectiveness in the way the program is delivered.
  
  
  

Capabilities

Role

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:

Leadership Competency Stream - Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Makes insightful decisions
  
  
  

Results

• Builds enduring relationships
• Drives accountability and outcomes
  
  
  

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance
  
  
  

Once you join us we will want you to exemplify the QFD shared values:

• Respect
• Integrity
• Trust
• Courage
• Loyalty
  
  
  

Occupational group Emergency & Protective Services