Network & Data Center Support Engineer

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HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for a Network & Data Center Support Engineer to join our team at a client’s facility in Rungis, Val-De-Marne. This is an onsite and permanent position.

Tasks & Responsibilities

• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required.
• Adding memory/flash to existing Non-End User Devices or Devices;
• Patching, moving an existing switch or router;
• Patch phone ports to switch as needed.
• Basic troubleshooting of VOIP phones (knowledge of basic configuration)
• Racking and patching any new Non-End User Devices or Device(s);
• Decommissioning a single Non-End User Device or Device, including verifying the impact of such decommissioning and/or shutting the Device down;
• Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6-foot ladder; however for a higher ladder parties shall mutually discuss and agree.
• Conducting Site surveys, including asset inventory validation;
• Conduct WLAN surveys; installing, decommissioning or moving WAP;
• Installing, decommissioning, or moving WLC;
• Installing, decommissioning, or moving Smart Edge;
• Installing or decommissioning Firewall;
• installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;
• Granting Site access for the Customer’s third parties.
• Assist network and data center admins (Internal, Customer, and Vendor) as required during the course of technical troubleshooting
• You may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes.
• Detailed instructions and support will be provided.

Job Requirements

• Bac+2 -Bac+5 Degree in IT or relevant field
• Good command of English and French
• Minimum 3-5 years’ experience in a similar role
• Experience of Network Devices such as Cisco Switches, Routers, Wireless Access Points
• Basics knowledge/understanding of assigning switch ports to specific VLANs
• Good to have an understanding of any Data Center Infrastructure Management Application
• Basic knowledge about Hardware like Servers and storage devices
• Able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment
• Have hands-on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage, and Network devices
• Good problem-solving and communication skills
• Able to handle challenging situations that arise in a fast-paced and high-pressure environment
• Able to be cooperative, supporting colleagues during troubleshooting, and sharing knowledge

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.
• Global career opportunities and mobility.
• Flexible work environment supporting work-life balance.
• Exciting projects and upskilling opportunities to shape your role.
• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.