Program Manager, Technology

JR0121271

Program Manager, Technology – Buenos Aires, Argentina

Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions?? Then it’s time to join Western Union as a Program Manager in our technology area.

Western Union powers your pursuit.

You will be working with a team of engineers with a broad range of responsibilities including all aspects of software engineering like requirements understanding and validation, solution design detailed design, development, testing and software configuration management. Build products, systems, and services that are optimized, well organized and maintainable, and have high impact on our end users.

Role Responsibilities

• Responsible for managing, coordinating, reporting and delivering of small & Medium IT initiatives of the Pago Facil Portfolio.
• Improving IT Project Management practices by leveraging existing IT capabilities, identifying improvements and defining new strategic practices, with an aim to gain alignment on all company PMO standards.
• Partnering with key stakeholders, both off-shore and on-shore in delivering projects successfully, managing the technical project resources, reporting to executive management, tracking project financials, hosting weekly project meetings, monitoring on-going risks and issue resolution.
  
  

Role Requirements

• PMP and CSM certifications
• 5+ years experience in Project Management discipline with focus on leading teams to deliver complex, technology focused projects and programs under the direction of a governance body.
• Experience in a financial services/payments /Banking verticals
• Experience managing remote and geographically distributed teams. Advanced knowledge of an Enterprise PPM Tool (e.g. Project Server, Clarity, Clarizen, Workfront).
• Expert in project and portfolio management reporting and metrics
• Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams.
• Advanced knowledge of software development life cycles (waterfall, agile, etc.)
• Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
• Prior experience in managing vendor relationships.
• Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can do attitude; possess strong leadership skills in guiding and directing teams throughout the SDLC process
• Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results
• Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
• English proficiency is a must.
  
  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at: https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Argentina-specific Benefits Include

• Gift vouchers for marriage, for birth, others.
• Discounts at universities.
• Discounts at gyms and shops.
• Discounts at the language center.
• 10 days off for non-pregnant mother/father.
  
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

10-31-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.