Information Technology Network Engineer

 Talent Level-EUC L1

Language- English and Local (C1 and above ; in case not native)

Jobsite Address- 6 Bruxelles St Aricestii Rahtivani,Poiesti,Prahova

Contract type- Dedicated (Monday to Friday)

Working Hrs- Standard; 08:00 AM to 05:00 PM

Start date- Tentative

Scope of Work:

• Maintain daily IT operations in Customer-owned locations to serve users' IT needs.

• Provide hands & feet support for Servers or Networking activities as required the specified location/facilities.

• Support manufacturing-related IT equipment and applications as per SOP provided.

• Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).

• Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery)

• Installation, Move, Add, and Change (IMAC) of Customer IT Assets

• VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.

• Support conference rooms, telepresence, network, internet, and voice services and equipment (ex: audio/video, networking, and unified communications)

• Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of customer.

• Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.

• Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customer will provide specific training and instruction if needed.

• Mobile Phone Support – Triage, asset Management, Configuration and Support as required.

• Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis.

• Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.

• The ability to speak English and the local language(basic).

Key Responsibilities:

• Responds to and diagnoses complex hardware, software and network incidents under general supervision.

• Prioritize and resolve customer and other team issues as soon as possible.

• Ensure that incidents and requests are handled according to customer Priority Metrics.

• As needed, escalate tickets.

• • Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.