Product Solutions Manager - Fraud Risk Management Solutions

About PayU

PayU, one of India's leading digital financial services providers with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital payment requirements of the Indian market. PayU India companies aim to create a full-stack digital financial services platform to serve all (tapped and untapped) financial needs of customers through technology solutions.

PayU provide payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 150+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience.

About Wibmo:

Wibmo Inc., a Cupertino, California, company, is a subsidiary of PayU. It is a global full-stack PayTech company and an industry leader in payment security and digital payments in emerging markets. The company is India's largest authentication service provider and one of the world's leading digital payment markets. It also offers fraud and risk management solutions, mobile payments, prepaid solutions, and a host of merchant-acquiring services. To learn more, visit: wibmo.com.

Job title - Product Solution Specialist

The Product Solution Specialist will be is responsible for leading, delivering, and growing Fraud Risk Management business in MEA region. In this role, the candidate will be responsible market intelligence & research, strategy optimization, client success, revenue growth, and delivery of key client commitments. Incumbent will also be responsible for building partnerships across multiple regions. Owning the entire professional services and program delivery organization.

Market Insight & Ecosystem Analysis

• Stay informed about fraud trends, regulatory changes, and emerging technologies across the Middle East and Africa to anticipate market shifts and adjust strategies accordingly.
• Actively contribute to the company’s product roadmap by providing feedback from customers and partners on market needs and solution gaps.
• Participate in industry events, conferences, and forums to network with key stakeholders and represent the company as a thought leader in fraud risk management.

Customer Engagement & Consultation

• Serve as the primary technical point of contact for customers, providing expert advice on fraud risk management, AML best practices, solution capabilities, and integration strategies.
• Conduct product demonstrations, workshops, and training sessions to educate customers on the features and benefits of our solutions.
• Build long-term relationships with key customers, providing ongoing support and acting as a trusted advisor to ensure customer success.

Pre-Sales Leadership & Sales Enablement

• Lead the pre-sales process for the region, working closely with sales teams to identify opportunities, qualify leads, and develop compelling value propositions.
• Prepare and deliver high-quality technical presentations, proposals, and RFP responses, showcasing how our solutions address the customer’s unique needs.
• Collaborate with partners, sales, and product teams to develop and execute go-to-market strategies for the region.

Cross-functional Collaboration

• Work closely with the product management team to ensure product offerings meet regional requirements and customer expectations.
• Collaborate with implementation and support teams to ensure smooth delivery of solutions post-sale and ensure customer satisfaction.
• Provide training and support to internal teams, including sales, marketing, and customer success, to enhance their understanding of fraud risk management and the value of our solutions.

What we are looking for:

• Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
• Understanding of platform play, technology solutions/product sales
• Hands on experience in collaborating with cross functional teams such as product, engineering, marketing, sales and legal etc.
• Proficient in market research and competitive benchmarking
• Good in product thinking, data analysis, articulation, presentation customer facing skills
• Product innovation and market leadership - Define future product lines, enhancements to existing products that will
• Experience in managing enterprise clients especially POCs from product and engineering
• Business savy, customer centric

Key responsibilities

• Working with product and sales team in building the right products and features capabilities for banks, merchants, fintechs
• Understand merchants/fintech/acquiring bank business objectives and work with cross-functional teams to deliver maximum impact for the merchant
• Mapping technical SPOCs from merchant end and owning the integration and deployment of products for the products.
• Act as voice of market: build future roadmap or product blueprint based on merchant feedback, market research and competitive benchmarking; work closely with product teams to define strategy, roadmap
• Responsible for formulating GTM strategy, growth & partnerships for payment products
• Conduct Client presentations, demos, workshops, product walkthroughs.

The experience:

• Minimum 10-12 yrs of relevant experience
• Should be from a Payments background with knowledge on Payment Security, Fraud Management.

The location:

• Dubai

Education:

• Graduation or MBA from tier 1 university