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Job Summary:
We are seeking a highly skilled NOC Engineer to join our Managed Services team in a 3rd shift role. The NOC Engineer will be responsible for providing proactive monitoring, troubleshooting, and resolution of incidents across our IT infrastructure, including Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solutions. This role requires hands-on experience with backup solutions such as Commvault, Cohesity, and Veeam, as well as disaster recovery solutions, with a focus on Zerto. The ideal candidate will demonstrate strong technical acumen, a commitment to continuous improvement, and excellent communication skills, all while working during overnight hours to ensure 24/7 coverage.
Key Responsibilities:
Required Qualifications:
We are seeking a highly skilled NOC Engineer to join our Managed Services team in a 3rd shift role. The NOC Engineer will be responsible for providing proactive monitoring, troubleshooting, and resolution of incidents across our IT infrastructure, including Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solutions. This role requires hands-on experience with backup solutions such as Commvault, Cohesity, and Veeam, as well as disaster recovery solutions, with a focus on Zerto. The ideal candidate will demonstrate strong technical acumen, a commitment to continuous improvement, and excellent communication skills, all while working during overnight hours to ensure 24/7 coverage.
Key Responsibilities:
- Provide end-to-end support for incidents within defined areas of responsibility, ensuring timely and satisfactory resolution
- Monitor and manage backup and disaster recovery environments, focusing on Commvault, Cohesity, Veeam, and Zerto
- Troubleshoot and resolve issues related to backup failures, DR replication, and performance degradation
- Act as a point of escalation for complex technical issues, working closely with other engineering teams and vendors to drive resolution
- Proactively monitor the infrastructure and respond to alerts, incidents, and service requests within established SLAs
- Collaborate with the Engineering team to provide detailed and timely escalations when necessary
- Work with clients to resolve their issues, providing exceptional support and maintaining strong relationships
- Document all troubleshooting steps and resolutions in the ticketing system
- Assist in projects related to internal infrastructure improvements and new service deployments
- Stay up-to-date with industry trends and emerging technologies relevant to backup, DR, and monitoring solutions
Required Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience
- 2-3 years of experience in a NOC or technical support role.
- Within a Managed Services Provider (MSP) or enterprise environment a plus
- Strong knowledge and hands-on experience with backup technologies:
- Commvault, Cohesity, and Veeam
- Experience with disaster recovery solutions, specifically Zerto
- Proficiency in networking concepts and troubleshooting processes
- Experience with virtualization technologies such as VMware and Hyper-V
- Strong experience with Microsoft operating systems; Linux knowledge is a plus
- Experience with cloud platforms, including Azure
- Familiarity with storage technologies
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities
- Certifications such as CompTIA A+, Network+, Server+, or relevant vendor certifications (e.g., Commvault Certified Engineer, Veeam Certified Engineer, Zerto Certified Professional)
- Experience with ITSM tools like Jira Service Management
- Familiarity with monitoring tools for proactive alerting and analysis
- Strong analytical and problem-solving skills
- Ability to work independently and collaboratively in a team environment
- Customer-centric mindset with a focus on service excellence
- Attention to detail and a proactive approach to identifying and addressing potential issues
- This is a rewarding 3rd shift role, offering overnight hours to provide 24/7 coverage, including weekends and holidays as needed. It's a great fit for those who prefer a quieter, focused work environment during the night
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Key Skills
Ranked by relevance
virtualization
storage
vmware
server
linux
cloud
jira
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- Posted
- Mar 06, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Duluth
- Company
- Verinext
Industries
Non-profit Organizations
Primary
Secondary Education
Categories
Information Technology
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