Software Engineer

Job Description:

• Senior Genesys Software engineer (min.7 years of experience)
• Able to work independently
• Excellent communicator

Responsible for

• Building Genesys IVR models and self services
• Building integrations between our VCC and other Telenet landscape components (Pega, Al models, data models..)
• Building dashboards within the Genesys VCC framework.

Specific Knowledge:

• In-depth understanding of SIP telephony infrastructure and Genesys Engage interaction routing
• knowledge of Linux OS, PostgreSQL & Oracle DBMS
• at least basic knowledge of Genesys Infomart, Genesys Outbound Campaigns, Genesys Workforce Management, Genesys handling of non-voiceinteractions
• at least basic knowledge of Tomcat web application server
• experience with analyzing Genesys log files (SIPServer, URS, ORS, MediaServer)
• good understanding of VXML and SCXML
• experience with developing complex IVR/Routing scripts using Genesys Composer, developing Genesys Pulse widgets for real-time reporting, developing custom application using Genesys Platform SDK
• experience with Java or C#, JSP, JavaScript/ECMAScript
• Language: Dutch + English Mandatory.