Desktop Support Specialist

Job Title: Desktop Support Engineer

Onsite/Hybrid: Completely Onsite

Location: Temse, Belgium

Job Type: Contract

Language requirements: Fluent Dutch and English speaker

Interested Candidate share your updated resume to this mail ID: [email protected]

Job Description:

Break-fix and support in Microsoft environment for laptop, desktop, tablets and associated

hardware, software & peripherals including operating System, base loaded software, Office

suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads)

 Imaging/Re-imaging end user IT devices according to client IT security policies and

procedures

 IT infrastructure equipment support including large scale office moves, re-stack activities,

that includes printers and MFDs (Multi-Function Displays).

Provide smart hands and eyes support for servers, network equipment, and security devices

on site locations, as per client or HCL policies and procedures including access related issues

with smart card, password, and security applications (Home Office users)

 Coordinate with vendors / Contractors for provision of end-user support (e.g., Hardware

repair, replacement, intervention …)

 Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs

(Service Level Agreement).

 Support and/or participate in outside of support HCL and/or client projects as requested.

 Manage CMDB (Configuration Management Database) assignation, configuration, retirement

and disposal records, provide proper maintenance of asset information, utilization of

devices, replacement according to customer lifecycle, asset health and operational

constraints

 Provide IT support for on-site and/or off-site events and meetings.