Product Designer - Marketplace Experience

At Text, we are developing a suite of products designed to supercharge our clients' communication with their users. This mission is challenging, but we’re fully committed to it.

Text products have focused on their own growth and development, which has helped us gain expertise in many customer service areas. And the Marketplace was primarily for LiveChat and HelpDesk.

Now is the time to take a new approach and focus on the Text App, where the Marketplace runs parallel with the initial setup and is responsible for providing our users with apps and integrations that enrich this experience.

The Text Marketplace not only allows users to freely explore integrations, but they can gradually get to know how they’re used as they’re being contextually served applications based on their needs.

We're looking for a Product Designer to join our team and take ownership of leading the design of intuitive, user-centric experiences for Text's Marketplace. You will collaborate closely with product managers, engineers, and researchers to translate complex challenges into premium, scalable solutions. Through user research, prototyping, and iterative design, you will ensure a seamless experience that drives engagement and business growth.

Here’s what you’ll be up to:

• Own the Marketplace experience: Analyze user journeys and tailor the Marketplace experience to the needs of different customer segments. Gradually introduce users to additional integrations so they can have the most optimal setup for their needs
• Lead the design process: Own the entire design lifecycle, from research and prototyping to pixel-perfect execution
• Craft seamless Marketplace exploration: Design intuitive user journeys that introduce integrations and drive engagement
• Identify growth opportunities: Anticipate user needs, stay ahead of trends, and optimize activation and retention
• Collaborate cross-functionally: Work closely with Setup Managers to refine the Marketplace’s most optimal touchpoints during onboarding and setup. Participate in crafting the strategy aligned with business goals
• Leverage data and insights: Use testing and user feedback to iterate and enhance designs
• Contribute to the Design System for scalable, cohesive experiences across the product
  
  
  

You may be a good fit for this role if you:

• Have senior experience as a solo designer or key project team member
• Have skills in using Figma, FigJam, or Miro, and user testing/insights tools to bring your designs to life and gather user insights
• Have a strong UI foundation paired with solid UX experience, with a focus on creating intuitive, user-friendly experiences
• Can distill insights from both quantitative and qualitative data, translating them into actionable design strategies and visual boards with charts, inspirations, and key takeaways
• Think beyond just design — you’re deeply in tune with product strategy and business goals and excel at identifying potential challenges early and addressing them before they become issues
• Have a technical mindset and ability to work efficiently with all types of developers and testers at all of the project stages
• Have a proven track record of taking ownership of projects from ideation to launch
• Communicate clearly and effectively with stakeholders and management, making sure both sides are on the same page
• Enjoy working with people and value good team vibes