Product Development Officer - 6 Month Contract (Extendable)

Job Description:

• Reviews current propositions against market competitors, identifying gaps and proposing recommendations for improvement.
• Identifying and reporting on business opportunities in target markets.
• Support the implementation of the retail strategy for Liability and Insurance products and annual plan to achieve targeted sales and revenue figures.
• Drive development and acquisition strategies of direct sales and branch and alternate channels for acquiring and cross-selling with the overall growth in revenue and profit.
• Interface with sales channels (DS, branches, Tele-Sales) to develop/ improve channels of sourcing and servicing customers.
• Support the increase size of Deposit base through delivery of enhanced propositions which increase sales and reduce attrition.
• Support the Product Manager in interfacing with Sales, Ops, CCRD, IT, Marketing & other departments for rollout of product enhancements, policy changes, training of sales teams, documentation and planned campaigns.
• Timely and effective management of required marketing communications and promotions by liaising with the Marketing team – includes:

-Product Terms & Conditions

-Customer statements

-In Branch Marketing collaterals

-Direst Sales support materials

-Website banners and Online product content

-ATM screens

-Promotional SMS/Email

• Carry out monthly market intelligence on an ongoing basis throughout the year.
• Work with Business Performance team for provision of timely, meaningful MIS from which recommendations for product improvement and enhancement can be made.
• Support Product Manager in preparation of the annual business plans for Liability and Insurance products.
• Perform any other duties or responsibilities that are consistent with the role as assigned by management.

Qualifications:

• Bachelor Degree in Business Administration or any relevant field.
• Minimum 4 years’ experience in similar positions.
• Should know the host system for CC & DC / should know the functionality & life cycle of DC & CC
• Should have technical expertise to manage scheme mandates ( Visa/ Mastercard)
• Should be well versed with ISO messages used in payment/ message
• Should be capable to write test cases for user acceptance testing
• Should know how to manage the operational side of cards
• Analytical – Excellent Analytical skills and attention to Details.
• Product Management – Assists in the development of product plans and policies; Coordinate projects; Communicates changes and progress; Completes projects on time and budget; Supports project team activities.
• Communication Skills – Strong verbal and written communication skills.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s effort to succeed.
• Planning/ Organizing and Control – Prioritizes and plans work activities; Uses time efficiently.
• Leadership & Decision-Making Skills.
• Relationship Management Skills – managing partners (where applicable) to obtain best available services and pricing for the Bank.