Officer Customer Research Insights

About The Role

We are pleased to announce an exciting opportunity to join our quickly growing Customer Care team as a Customer Research Insights Officer.

In this role, you will support the Senior Officer Customer Research Insights in all Data extraction, Data Analysis, Report presentation and research activities conducted by the Customer Care department for all relevant stakeholders, by gathering the required information and preparing reports.

As Part Of Your Daily Responsibilities, You Will Also

• Engage and review flexible dashboards to ensure their Continued improvement
• Share Customer related data and insights with the Customer Care management team and other business units when applicable
• Support the team in customizing research methodologies as per Customer Care and Business units' requirements to provide better visibility against the Market and Competition
• Participate in analyzing and presenting the research projects by using the correct methodologies as agreed within the team and Line Manager
• Develop insightful KPI dashboards to facilitate performance review and enhance decision making accuracy
• Conduct regular internal reports to review results, monitor performance, and highlight potential gaps to the team
• Perform competitor research and present the insights to the Line Manager to understand the key priorities and the customer perspective
• Work with IT when required, or in the absence of the Line Manager to improve research data quality, data collection mechanisms, and data usage (collection, preparation, and processing).
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Job Posting

Mar 9, 2025, 8:29:43 AM

We are looking for a professional with the following skills and experience:

• High School Diploma with 4 years of job-related experience OR Bachelor's Degree in Information Systems Management, Mathematics, Statistics, Applied Computer Science or similar, with 3 years of job-related experience
• Specialist skills in different data analytical systems and tools such as SAS, SPSS, SQL, R, Python, or similar
• Hands-on experience in data extraction, transformation and visual analytics, namely with such tools as PowerBi or Tableau
• Working knowledge of MSD, Salesforce, or other CRM solutions is a plus
• Expertise in research methodologies, consumer behavior, and market research activities
• Very Good presentation skills for data reporting.
  
  

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.