Desktop Technical Support Engineer

We have an urgent requirement for Desktop Technical Support Engineer for our banking client in Oman

Experience With Deploying Windows OS Images.---Must

support for replacement of old Desktop’s, TFT Monitors, with new ones and check/fix faulty the hardware issues for the current machines in sites ---Must

Main Role (Overall Accountability)

Purpose of this resource’s requirement is to support for replacement of old Desktop’s, TFT Monitors,

with new ones and check/fix faulty the hardware issues for the current machines in BCP sites (Old Head office Ruwi and Wadi Kabir).

Record of IT assets inventory for reconciliation and coordination respective with IT stakeholders. Daily check the health states of all workstations installed in BCP Sites (Old Head office Ruwi and Wadi Kabir) and make sure that they’re on working condition

Business users support during DR Drill & Annual Business Continuity activities .Resources should recover the replaced equipment back to HO IT Store and provide summary reports of available IT equipment in the locations post replacement activity.

Principal Accountabilities

• Replace storage device of faulty desktops.
• Rebuild Windows OS.
• Installation of necessary software and drivers.
• Replacement of faulty Desktops/monitors.
• Replacement of IP phones.
• Cable rearrangement and connection of peripheral devices.
• Upgrade desktop RAM.
• Configure user profiles.
• Confirm all connected peripherals are working fine, including user testing.
• Record IT assets inventory.
• Coordinate with all IT sections on machine reporting status
• Provide technical support for any arising issues.
• Coordinate with his/her superiors and IT sections in resolving issues and complaints.
• Ensure regular updates on progress are conveyed to his/her superiors.
• Ensure high quality deliverables and work products are provided and meet commitments
  
  

for the schedule on satisfying the bank’s user needs.

Personnel Specifications

Must be a graduate in Computer Science, Information Systems or equivalent IT disciplines, with

Experience In The Following Areas

• Experience with deploying Windows OS images.
• Hands-on experience in troubleshooting & resolving hardware and software problems.
• Experience with troubleshooting & resolving various application/software issues on endpoint devices.
• Experience with troubleshooting & resolving network related issues on endpoint devices.
• Must work well in a team environment, effectively and efficiently.
  
  

The Following Are Desirable Qualifications, Skills, And Certification

• Graduate degree.
• Good knowledge of computer hardware and software.
• Good communication and presentation skills with good command of spoken and written English.
• Good interpersonal relations with pleasing personality.
• Good analytical, planning, implementation and time management skills.
• Must have Oman driving License
• Omani resource
  
  

Skills: technical support,software installation,hardware troubleshooting,windows os deployment,network troubleshooting,it asset inventory management,desktop,windows,tft,communication skills,user profile configuration