Network Engineer (TAC Support)

Harman India is looking for TAC Support (L2 Support).

Location: Bangalore/ Pune.

Experience: 3-6Years

Skill Set required:

•-Expert level technical support for network security product.

-Handling customer technical escalations.

-Troubleshooting, diagnosing and resolving technical customer issues.

-Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.

-Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

What You Need :

Skill sets desired

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• Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include:

a. TCP/IP fundamentals

b. IP subnetting and supernetting and hierarchical routing principles

c. Routing protocol operation (BGP)

d. Routing policies at BGP peering points

e. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)

f. Hands-on configuration and operational knowledge of Cisco and Juniper routers

g. Hands-on Understanding and knowledge of Netflow, SNMP

Security skills – DDOS, IPS, IDS, Threat detection and mitigation

Operating systems - Basic to Intermediate knowledge of Linux

Database: Basic to Intermediate knowledge of database - postgres, sqlite

Good to have: Scripting - shell and/or high level languages (Python, Perl, Php)

Other:

•Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.

•Outstanding customer service and advanced written and verbal communications skills.

• Ability to work in 24x7 rotational shifts.

Roles and Responsibilities

24*7 support for L2 NOC

• Monitor and take corrective actions for hosted environment.

• Helps customer to solve reported product and network problems of varied complexity.

• Replicate the customer issues in lab environment.

• Work with engineering teams to replicate customer issues and test possible fixes.

• Work on problems of diverse scope across all solutions from Versa.

• Incident/ticket lifecycle management.

• Setting up infrastructure.

• Create knowledge articles.

• Ability to write bash/python scripts(optional)