Data Analyst | SQL, Power BI, and Python (or R)

Join a Microsoft Data & AI Solution Partner shaping the future of data-driven solutions.

At INGRITY, we push boundaries, challenge the status quo, and deliver measurable impact through cutting-edge data and AI solutions. Partnering with leading ASX-listed companies and mid-sized businesses, we work closely with Microsoft to create real business value. Our success is rooted in innovation, customer advocacy, and a deep commitment to technical excellence.

Why INGRITY?

We’re more than just a workplace—we’re a community of innovators who thrive on intelligence and grit. If you’re looking for:

✅ A role that fosters personal and professional growth

✅ A culture that embraces open communication and diverse perspectives

✅ A team that invests in continuous learning and career progression

✅ A company that values integrity, accountability, and impact

Then this could be the opportunity for you!

We are currently hiring for an experienced Data Analyst to support our Marketing, Telephony, and Customer Complaints functions. This is an exciting opportunity to leverage data analytics to drive customer insights, enhance operational efficiency, and improve customer outcomes.

As part of our high-performing analytics team, you’ll work closely with stakeholders across marketing, customer service, and risk teams to provide data-driven recommendations that shape business strategies.

What You’ll Be Doing

📊 Marketing Analytics: Analyse campaign performance, customer engagement, and conversion rates to optimize marketing strategies.

📞 Telephony Insights: Monitor and analyse call data, IVR performance, and customer interactions to enhance call center efficiency.

⚖ Customer Complaints Analysis: Identify trends, root causes, and actionable insights to improve customer satisfaction and regulatory compliance.

📈 Data Visualization & Reporting: Develop dashboards and reports using Power BI, SQL, and Python to provide real-time business insights.

🤝 Stakeholder Collaboration: Work with marketing, customer service, and compliance teams to develop data-driven initiatives that improve customer outcomes.

What You’ll Bring

✔ 3+ years’ experience in data analytics, with a focus on marketing, telephony, or customer complaints.

✔ Strong technical skills in SQL, Power BI, and Python (or R) for data analysis and visualization.

✔ Experience with marketing campaign analytics, call centre performance data, and customer feedback trends.

✔ A deep understanding of customer behaviour analytics and process optimization.

✔ Strong problem-solving skills and the ability to translate complex data into actionable insights.

✔ Excellent stakeholder engagement skills, with the ability to present findings and influence business decisions.

Why Join INGRITY?

✨ Work with cutting-edge technologies

✨ Flexible work arrangements across major cities

✨ A team-first environment that values innovation and collaboration

✨ Ongoing training and career growth opportunities

📩 Ready to make an impact? Apply now and be part of a team shaping the future of data and AI!