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Medallia

Semi Senior IT Network Engineer

Medallia
Argentina · Full-time · Not Applicable
Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

As a Semi Senior IT Systems Engineer at Medallia, you will be involved with internal or external vendor teams that will create seamless infrastructure experiences across our IT cloud presence, Data Centers, Systems, and Networks to provide our end user community a secure, highly performant, and consistent user experience across the globe. We are consolidating our network footprint into the Palo Alto Networks ecosystem and we are looking for people to join this journey.

Responsibilities


  • Be a key contributor in building, and maintaining complex systems.
  • Drive the execution plan for successfully delivering high quality output on time for various business driven initiatives.
  • Be hands-on in building a high performing world class IT practice and providing opportunities for team members to grow and prosper in providing great services and support services.
  • Develop and update online support documentation and troubleshoot systems and applications issues including L3 and above protocols.
  • Bring a quality first and innovative mindset with eagerness to learn, grow and develop
  • Be a true team player who can be hands-on with delivering technical solutions seamlessly
  • Work onsite at our office as needed, to collaborate on initiatives. We otherwise work flexibly.


Qualifications

Minimum Qualifications


  • Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 3+ years of experience in Layer 2 & 3 technologies
  • 3+ years of experience in network engineering, with a focus on enterprise network security solutions
  • 1+ years experience with Palo Alto Networks security technologies
  • Demonstrated knowledge with:Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), Zero Trust Network Access (ZTNA), and Prisma Access for secure cloud and network connectivity
  • Cisco IOS, Switching & Routing
  • Designing, implementing, and managing GlobalProtect VPN solutions to secure remote access for enterprise environments.
  • Firewall policies, intrusion detection/prevention systems (IDS/IPS), and secure web gateways (SWG)
  • Network protocols (e.g., TCP/IP, DNS, HTTP/S, SSL/TLS) and troubleshooting tools (e.g., Wireshark, packet analyzers)
  • Security compliance frameworks and regulations (e.g., GDPR, SOC 2, PCI-DSS) and how to implement network security controls to meet these standards.
  • Ability to work from the office as needed and travel to various global offices for various projects as needed
  • English proficiency, both written and oral


Preferred Qualifications


  • Experience with automation tools and scripting languages (e.g., Python, JavaScript, Ruby, Bash, Salt, Ansible, Chef, Puppet or similar)
  • Familiarity with cloud security controls, such as Prisma Cloud and CASB solutions, and integration with platforms like Office 365, Google Workspace, or AWS.
  • Experience managing security for remote workforces, leveraging GlobalProtect VPN and Prisma Access to secure access to company resources from anywhere.
  • Experience in a hands-on technical role working on deployment roles in corporate backend systems: Windows Server and/or Linux, SSO (SAML), PKI, Compute, Storage , Virtualization, Virtual desktops, MDM, etc.
  • Experience managing within an ITIL based service delivery model
  • Adaptable and able to reprioritize time and resources to meet constantly changing business needs and priorities.


At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal- opportunity workplace and is an affirmative -action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

Key Skills

Ranked by relevance

cloud network security palo alto vpn windows server virtualization cloud security javascript wireshark ansible storage python server puppet linux ruby bash gdpr itil saas saml dns ios dss
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Posted
Mar 12, 2025
Type
Full-time
Level
Not Applicable
Location
Buenos Aires
Company
Medallia

Industries

Software Development

Categories

Engineering

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