Junior Technical Support Engineer

• Project Description:

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and currently has offices in Toronto, London, Hong Kong, New York, São Paulo, Luxembourg and Mumbai.

Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders

• Stimulating work in a fast-paced, intellectually challenging environment

• Accelerated exposure and responsibility

• Global career development opportunities

• Being motivated every day by important social purpose and unshakable principles

• A deeply rooted culture of Integrity, Partnership and High Performance

If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity.

• Responsibilities:

Technical support role for the platform:

• Deal with L1/L2 tickets

• Escalate to L3 in case of a need

• Collaborate with different stakeholders

• Investigate and provide comprehensive details for quick resolution

• Mandatory Skills Description:

• Atlassian tools (Confluence/Jira) knowledge

• Linux administration and troubleshooting experience

• Good networking understanding

• Strong communication skills (Upper-Intermediate English or higher)

• Nice-to-Have Skills Description:

• ITIL - incident and change management (ServiceNow)

• Scripting languages knowledge

• Git (GitHub) knowledge

• Zabbix monitoring platform

• Cloud (AWS) and DevOps knowledge