AVP - Digital Project Support

About Business line/Function: ISPL Compliance Hub is focused to protect the reputation of the Group and effectively manage risk across all business areas by providing support to various Compliance functions. At present, the department is broadly organized into divisions, which embed into the areas they support to provide services for Global Compliance Training, Capital Markets Surveillance, Electronic Communication Surveillance, Compliance Migrations CoOrdination, Personal Account Dealing, MIS and Projects support. The team works closely with business partners in CIB and the wider group Job Title: AVP, Digital Project Support Date: 18 June 2024 Department: ISPL Compliance Hub Location: Mumbai Business Line / Function: ISPL Compliance Hub - Digital Project Support Reports to: (Direct) Grade: (if applicable) AVP (Functional) Number of Direct Reports: 2-4 Directorship / Registration: NA Position Purpose The Group Compliance function ensures compliance with international regulatory and internal policy requirements. This function requires understanding of the systems and compliance processes support such as KYC, KYS, AML, trade surveillance and sanctions monitoring. The role will have strong experience in project management, transformation and industrialization initiatives including advanced software such as AI and RPA platforms. The role holder will work closely with stakeholders within ISPL as well as Onshore to carry out various digital automation and industrialization initiatives across business lines and teams and help in industrialization and promotion of digital initiatives, RPA use cases and transformation initiatives. The individual will also work as a Local process lead to monitor and oversee the performance and deliverables of the Digital project team based in ISPL as per agreed SLA Responsibilities Direct Responsibilities • Lead and manage a team of Business Analysts and developers and ensure their day to day assignments w.r.t. project assignment, monitoring BoW, communication and implementation. • Lead and support the team in project management activities addressing and resolving functional issues /questions, IT challenges, collaboration project stakeholders. • Oversee the development of the RPA solution as per the defined/agreed timelines. • Facilitate and engage relevant teams to remove project impediments proactively. • Contribute as an individual project manager or BA in assigned Robotic projects, liaise with functional and Business heads to build solutions and deploy RPA solutions end to end. • Perform high level assessment for processes across various locations and business lines and assess whether the processes are suitable candidates for the automations. • Effective and timely communication of project status, development progress among all project participants. Updates on actions and follow up with dev. / cross functional teams • Engage, initiate and oversee UAT testing and signoff process for the projects undertaken. • Support the change management of the processes with the onshore teams including risk mitigation • Provide support post go live • Be able to bring objectivity to the review of latest technologies and analyse the cost implications, scalability and regulatory requirements while implementing new technology (e.g. machine learning, blockchain and their relevance to compliance processes). • Mentoring, coaching and Performance evaluation of team Contributing Responsibilities • Manage Stakeholder expectations w.r.t Projects support, Planning and communication. Ensure RPA governance framework is adhered to by the team. • Deliver appropriate reporting content, KPI metrics to beneficiary and Local management, with continuity of reporting and transparency on actions as per agreed KPI • Efficient tracking of Project progress, feasibility assessments, efficiency analysis, solution design and implementation plan. • Proactively communicate with on-shore users in case of issues or other related topics. • Draft and communicate effectively - BRDs, Solution Design Documents, Operating procedures, KPIs, workflows, PPTs and promotional presentations. Technical & Behavioral Competencies • Extensive experience in business analysis and project management. Experience in IT projects is preferred. Experience of managing RPA projects is mandatory • Ability to collaborate effectively with global stakeholders, end users and cross-functional teams • Project management skills, Organizational and presentation skills • Able to work independently on assigned projects with limited supervision and also support/ monitor team assignments. • Excellent interpersonal, communication and people management skills, be able to translate group objectives into measurable KPIs for team. • Able to make informed decisions on a wide range of complex business ideas and technical issues • Experience in banking, payments or compliance domains with an exposure to banking products and systems will be very useful. • Knowledge of latest technologies including machine learning and cognitive computing technologies, AI, Data analysis tools, SDLC and Agile methodologies will be preferred. • Experience of managing people (BAs and PMs, developers) in a Global matrix environment will be a valued