Business Analyst - E-commerce (B2C) - Full remote Portugal

Boost IT is a Portuguese technology consultancy company, we are integrated into one of the most entrepreneurial groups in Portugal, with investment in more than 30 companies.

We want to be known for being the most dynamic, energetic and reliable company to operate in the market and, for that, we want to count on you.

If you're passionate about technology and want to work on the most relevant technology projects, then this ad could be for you!

Boost IT. Doing IT. Better

• Own requirements gathering and analysis for the Digital team from all stakeholders


• Communicating and translating business requirements into technical solutions


• Own and ensure requirements are documented to a level where they can be handed to Development teams for development


• Produce conceptual high-level designs that are aligned to business processes


• Define functional specifications including creation of user stories and following Change Request processes


• Work closely with Technical teams, QA, Project and Product Managers


• Support user acceptance testing (UAT)


• Maintain ownership of the functional and non-functional requirements throughout the project lifecycle process


• Support the Technical Delivery Manager and Senior Business Analyst to manage the development backlog


• Align with ghd performance process to ensure goals are reviewed and set with direct reports in line with ghd schedule

• Minimum three years working with an online commerce platform


• Analytical-thinking and problem-solving capabilities who can collaborate with the company Digital, PMO, product and business stakeholders to clearly define, document and communicate requirements


• Solid understanding of project lifecycle and experience in successfully delivering IT projects from inception to delivery


• Operational background in a multi-national, multi-channel business in a manufacturing, FMCG or similar organisation


• End to end experience across ecommerce, commercial and customer service, with a solid understanding of B2C processes together with the financial relationships relating to each function


• Familiarity of working in Agile environments, including Scrum and Kanban


• Solid knowledge of interfaces and interactions between core internal applications (ecommerce platform & ERP) and external partners (EDI, web services)


• Solid experience of defining and documenting processes, identifying gaps and proposing improvements in line with business strategy


• Practical experience of working with multiple technology platforms and applications with a broad spectrum of knowledge across projects, solutions and services


• Experienced in sustaining strong working relationships with business stakeholders and the Development team


• Solid experience of best practice methodology in solution and service delivery and in project management, using both waterfall & agile methodologies


• Enthusiastic and flexible with a pragmatic, hands-on approach, with the ability to understand the bigger picture


• Ability to work autonomously and to work within challenging deadlines