Human Resources Operations Specialist

HR Operations Specialist

Poland (home-based)

Languages: English, German or Spanish, French is a plus

About us

A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About the Role

The Human Resource Service Center Specialist provides centralized HR services to employees and managers, including employee benefits like time off, leave policies and other country benefits and handles various HR transactions and queries throughout the employee life cycle. The specialist follows established standards and procedures for addressing employee queries and issues and proactively ensures the efficiency of service center operations and transaction processes. Additionally, the specialist collaborates with HR technology, HR Business Partners (HRBP), and Centers of Excellence (COEs) to resolve issues.

Responsibilities:

• Responsible for, benefits, and other HR transactions for employees and managers, ensuring accuracy and compliance with policies and regulations
• Respond to employee and manager queries and requests regarding HR programs, policies, and procedures, and escalate complex or sensitive issues as needed
• Maintain and update employee records and data in the HR information systems (Workday), and ensure data integrity and security
• Provide support and guidance to employees and managers on the use of self-service tools and technology for HR transactions and information
• Collaborate with HRBP, HR COEs and other key stakeholders to implement and improve service center processes, systems, and standards
• Identify and report issues, trends, and opportunities for service center improvement and enhancement
• Participate in training and development activities to enhance knowledge and skills in human resource service delivery
• Participate in engagement activities with other regional shared services team members

Qualifications:

• Associate degree or equivalent in human resources, business administration, or related field
• At least 3 years of experience in human resource service center, operations, or related role in a multi-national company preferable worked for different countries
• Knowledge of MS Office suite (excel, word, PowerPoint)
• Excellent communication, customer service, and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle confidential and sensitive information with discretion
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
• Ability to solve problems and provide solutions based on proven practices or procedures

Additional Qualifications:

• English speaking required
• Secondary language German or Spanish, French is a plus
• Knowledge of labor law of Poland, Germany, Austria, Spain or France is a plus

Work Type:

• Hybrid, mostly home-based. For some tasks might have to be performed from our office in Wroclaw, candidates that live in Wroclaw or its surroundings are preferred.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and long-term goals.

• Working remotely from home or in our office in a flexible hybrid style
• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive