Technical Product Manager (Monitor Solution)

About Lucidya:

Lucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. Through the transformative power of AI, Lucidya enables organizations of all sizes to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely (Eager to know more? Check our Company Profile here).

About Monitor Solution:

The Monitor Solution enables businesses to track real-time performance across public, owned, paid, and earned channels. It provides deep insights into brand reputation, campaign effectiveness, and competitive standing - all in one platform.

Overview:

In this role, you will own the end-to-end product lifecycle for our Monitor Solution. You'll be responsible for defining and executing the product roadmap while ensuring seamless API integrations and managing strategic partnerships. A successful candidate will champion customer-centricity, ensuring we continuously empower business to take impactful business decisions by turning the vast amount of scattered interactions into contextual relevant, digestible, and actionable insights.

Requirements

• Experience:
• At least 3 years of experience as a Product Owner/Manager in a software development or technical environment
• Prior exposure to social media analytics, social listening, or digital channels management is desirable
• Technical & Educational Background:
• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field
• Demonstrated understanding of API integrations and managing technical partnerships is desirable
• Communication:
• Fluent in English (both written and spoken) with strong communication and stakeholder management skills
  
  

Key Responsibilities:

• Channels & API Integration: Manage channels and API partnerships, overseeing updates of the key API providers and integration partners
• Product Roadmap: Define and execute the roadmap, prioritizing features for Collect, Understand, and Impact
• Cross-Functional Collaboration: Work with engineering, marketing, sales, and customer success; facilitate agile ceremonies and product releases
• Innovation & Problem Solving: Identify market opportunities, resolve project challenges, and validate enhancements
• Data-Driven Decisions: Leverage tools like JIRA and Confluence to track progress. Continuously analyze market trends and customer feedback to refine strategy
  
  
  

Benefits

• Opportunity to drive innovation in a rapidly evolving market
• Collaborate with a diverse team dedicated to excellence
• Be at the forefront of shaping customer experience management solutions