Dynatrace Consultant

Company Description

Job Description

We are currently looking Dynatrace Technical Support for our Qatar operations with the following terms & conditions.

Required Skills:

Experience in APM, preferably Dynatrace products and Cloud knowledge (MS Azure).
Ability to identify, understand and resolve technical product problems ensuring the highest customer support experience is maintained.
Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues
Constant drive to learn and train in new product features and technologies
Exchanging and sharing knowledge with other colleagues including suggestion of product improvements.
Technical knowledge of Programming, Web (HTML, XML, Javascript), Java, .Net, Cloud and Microservices, Database, Linux, Networking
Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace, Mobile Development, Application Security or Kubernetes would be a plus.
Knowledge of the banking operations and the critical areas within the IT Departments of a bank.
Knowledge and support experience in core banking and support systems of the banking environments.
Knowledge and experience in supporting users with daily application errors and issue then communicate it via mail and phone to the corresponding teams.
Updating and preparation of the availability reports and systems.
Knowledge of the monitoring and escalation IR creation and following up processes.
Communication skills towards the stakeholders and creating IR’s accordingly.
Knowledge and experience in multiple environments and systems monitors related to Banking.
Experience in availability report preparation specially MS Excel and power point etc.

Joining time frame: 2 weeks (maximum 1 month)

Additional Information

Terms and conditions:

Joining time frame: maximum 4 weeks

Dynatrace Consultant

Key Skills

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