Deskside Technician

Job Description

Stefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world.

IT Deskside Technician

Your 'Day to Day' responsibilities

This position is a desk side position that will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. Candidates will be required to have PC support knowledge and experience with common tools.

Job Requirements

• ITSMS Tool Set (Ticket Management Software)
• Correctly track incidents and calls timely and accurately
• Respond to computer related service and trouble calls
• Ability to resolve Windows 10 and MAC OS Operating System Errors
• Proficient in Microsoft Office 2013/2016/Office365 Suite
• Proficient in collaboration Tools Teams/Skype/Zoom
• Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
• Understanding of Antivirus Protection Software, and VPN Solutions
• Desktops/Laptops - Hardware and Software Troubleshooting
• Some hardware support experience required e.g. installing memory/hard drives
• Diagnose printer and other peripheral device failures and implement solutions
• Provide installation and upgrade services of supported hardware and software
• Basic Network troubleshooting skills and knowledge
• Support of key engineering applications at use within the business
• Experienced with Apple Products (MacOS/IpadOS/IOS)
• Experience with Mobile Device Support (IOS/Android)
• Move workstations and peripherals, as required
• Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes)
• Proficient with 'Remote Worker' technology, accessibility troubleshooting skills
  
  

What we offer:

• Full time employment contract;
• Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more);
• Premium private medical healthcare, which includes dental care and insurance policy for international travel;
• And up to 4 extra days of paid holidays per year!
  
  

What"s next:

It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we"ll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About Us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.

We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you’ve been targeted, please contact us immediately at [email protected] for verification.

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.
  
  

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.