Practice Senior Manager, ERP / Process Excellence Product

WHAT MAKES US A GREAT PLACE TO WORK

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WHO YOU'LL WORK WITH

Enterprise Technology is the Bain Practice responsible for defining the intellectual property, marketing and commercializing Bain’s approach to technology strategy, transformation, and operations.  Enterprise Technology is a part of the Vector team and works closely with the AI, Insights and Services Practices to support our clients with all elements of their digital transformations.  Enterprise resource planning (ERP) systems help companies manage functions ranging from supply chain to finance and human resources.   Many companies are now migrating their ERP to newer, more modern systems.  These migrations are multi-year, complex and expensive and a high proportion fail to achieve ambition.  Bain’s ET practice helps clients beat the odds by anchoring the transformation on value (vs. a system upgrade), right-sizing the ERP, investing in business integration (i.e. process redesign, change management, sponsorship spine) to maximize impact and engaging with vendors to increase accountability and drive results.  

WHAT YOU'LL DO

The Enterprise Technology ERP Product Senior Manager is responsible for building out and innovating on the collateral, tool(s), partnerships (with Business Development) required to grow Bain’s ERP product and meet client needs in this area.  The Product Manager will collect and codify work done in this domain, improve upon it, test it with clients and market it working through interlocks with industries and other capability areas (as needed).

Own the product development, management, maintenance and commercial relevance of the product

• Develop product strategy, define product SKUs and produce supporting materials, ensuring all innovations/builds have a commercial objective and specific client situation for testing/use 

• Maintain a well-structured, ‘best-of’ repository of both slides and demos  for use in client development discussions and proposals
• Build sales collateral and demos for tools and partnerships associated with the ERP product
• Support codification of playbooks and ‘how-to’ guides for the product, based on on-going case work 
• Prioritize innovations/build resourcing based on client needs and commercial opportunities
  • Build content personally
  • Manage IP teams assigned to build
  • Manage client success/other NGSS resources
  • Incorporate BCN CoEs into products as relevant (development and delivery)

• Develop plan to ensure successful delivery of ERP projects 

• Define the sell and serve resources required to achieve product ambition; partner with Regional and BSL teams to integrate into hiring plans 
• Know and build relationships with ERP experts and affiliates, collecting and acting on feedback on its relevance in client situations; personally serve in client development and pitches to hear the voice of the customer
• Build and maintain training resources (e.g., onboarding materials, bootcamps for case teams and partners, expertise curriculum) 

• Maintain product pipeline and support commercialization activities (e.g., account planning for P1 accounts, commercial ‘win-room’ coordination, guidance to account teams, proposal BDPs) 
• Plan and execute Bain internal enablement and communications (e.g., practice calls, capability/industry interlocks, account teams, Newsletter, practice meetings) 
• Incorporate technology platform and services partnerships into the ERP product, in partnership with Business Development team who manages partnerships for the product
• Define ERP marketing plan, coordinate Bain role in major events, plan and execute externally published thought leadership in partnership with Marketing, Editorial and BD 
• Provide support to Bain case teams during selling, start-up and delivery
  • 101 or boot camps on the product
  • Proposal elements 
  • Applying the product to client situations 

Lead the Knowledge team member(s) assigned to the product

Lead other ET Practice Product Team special projects, products and priorities as required.  Select examples: 

• Serve as Product Manager for another product within the ET practice (e.g., Architecture, Cloud) 
• Support Interlock team with strategy and commercial activities 
• Serve as ET representative for PPK-wide initiatives, e.g., Gen AI working groups, SKU configurator updates, case team NPS pilot

ABOUT YOU

• 6+ years post MBA
• Current or recent Bain consulting experience at Senior Manager or Associate Partner level.
• Digital programs or projects work experience, including technology know-how

KNOWLEDGE, SKILLS & ABILITIES

• Collaborative – someone who knows how to work with and through others to drive results and make change happen, and is customer service oriented 
• Entrepreneurial, proactive, and productive -   someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; “roll up the sleeves” type of attitude 
• Insightful – strong problem-solving skills and pragmatic, with a practical, “real-world” sense of what is actually “do-able”. Possesses an affinity for data-driven insights to make decisions, and able to harness knowledge and expertise of the best content to support the Practice
• Articulate and compelling in his/her oral and written communication skills; engaging and concise – with interpersonal “presence”; adaptable across executive, technical and Bain audiences
• Energetic, with drive, enthusiasm, and natural skills in relationship development – ability to develop an extensive network of relevant relationships both internally and externally, as required 
• Inspirational Leadership - track record of successfully managing high-performing team members, motivating and developing colleagues above and below their own tenure 
• A great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work