WAN Network Operations Engineer

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

We are looking for an WAN Network Operations Engineer to join our team!

Responsibilities:

• Project Engineering – Provide support during and after project implementation, including troubleshooting issues,
• Incident management – Managing the L3 level of incident escalation beyond the help desk and Tier 2 support as last stop shop for customer incidents (Tier 3 support),
• Change management – Supporting change planning and automated or manual execution where necessary,
• Problem management – Root Cause investigation from a technology point of view, and the execution of corrective and preventative measures that arise from RCAs,
• Performance & capacity management – monitor performance and capacity of network against SLA target levels and trigger necessary activities proactively,
• Monitoring/Observability – respond to alerts/tickets,
• Release & Lifecycle management – perform software or hardware upgrades as required,
• Knowledge Management – maintain documentation and contribute to improvement of the internal knowledge base,
• Contribute to continuous improvement efforts, e.g. in DevOps working groups.

Skills/Experience required:

• Minimum 5 years of experience in WAN infrastructure and/or ISP environment.
• Deep knowledge of the TCP/IP protocol required,
• Deep knowledge of wide area network protocols, including BGP, MPLS, Segment Routing, and data center routing and switching,
• Knowledge about tunnelling protocols (e.g. IPSEC, DMVPN),
• Ability to implement, administer, and troubleshoot network infrastructure devices, including data center switching & routing fabric, routers, switches,
• Proficient in vendor network operating systems (e.g. Cisco NXOS, IOS-XE, IOS-XR),
• Demonstrate user experience with automation tools (Ansible, AWX).

Other Skills:

• Knowledge of DevOps and Agile methodology and tools (Git, GitHub, CI/CD Pipelines),
• A self-starter able to work independently but comfortable working in a team environment,
• Good analytical and problem-solving skills,
• Dedication to the concept of Continuous improvement.

Why Us?

• We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
• We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
• Our company is extremely diverse with representation of 165 nationalities;
• We offer the opportunity to work with colleagues across the globe;
• We offer comprehensive benefits for all employees;
• We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect;

What do we offer?

• 25 holiday days per year
• Hybrid and full remote contracts will receive 150 RON/month for home gas/electricity/broadband bills
• 660 RON monthly budget in Benefit Online Platform
• Life Insurance cover
• The employees working on bank holidays will be benefitting either of a paid day off in the next 30 days + 100% of the hourly base salary for that specific day OR 200% of the hourly base salary for that specific day.
• Reimbursement for eyeglasses – 25% reimbursed from the total cost, maximum to be reimbursed is 500 RON/year.
• Childbirth allowance of 6500 RON after 1 year in HCLTech.
• Internal trainings and certifications.

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).

Candidate Data Privacy Notice | HCLTech