Senior Technical Project Manager (background in connected device software)

Project description

We are looking for a passionate Senior Project Engineer to be the critical conduit between our customers and engineering execution. In this role, you will work with all stages of the customer engagement, from helping explore the requirements, ongoing application of our technology to address the customer needs

The Project Engineering team coordinates engineering with business teams and customers to align project scoping, delivery, and execution. The team will be on the ground, to the technical needs and functional requirements of our customers, and work with teams across Hayden AI to build solutions for real problems.

The ideal candidate will be curious, analytical, technical, and customer focused. They will bring domain expertise in public transit, road rules, and city infrastructure to plan and coordinate engineering projects. Successful candidates will deeply understand our product's use cases and system design, to communicate technical details to customers, and influence decisions as needed.

Responsibilities

• Operate at the intersection between global Engineering and Sales teams to create successful technology solutions for transit agencies.
• Work with cross-functional teams to scope, plan, and implement technical projects with engineering.
• Communicate technical information in a clear and meaningful way to customers.
• Respond to and lead technical investigations in the field.
• Assess the application of new use cases for new and existing customers.
• Effectively communicate project status and progress through concise, articulate engineering and executive reports and presentations, catering to both client and internal stakeholders.
• Monitor and review product performance data to detect anomalies before they affect customers.
• Some travel to customer sites required.

Skills

• 6+ years experience in project engineering or application engineering with technical products.
• Experience leading the overall project efforts of at least 3 new products in production.
• Strong technical background in connected device software, data as a product, machine learning, and cloud systems.
• Experience working closely with multidisciplinary technical teams to drive customer solutions.
• Knowledge of tools and techniques for managing complex project development through its entire lifecycle.
• Experience with the public transportation domain is a plus.
• Experience delivering innovative technologies to government agencies is a plus.