Calling all High Touch Engineers working Istanbul ,Turkey
I am currently looking for High Touch Engineer to join the world's leading vendor, working in Istanbul Turkey, on a 12 month extendable contract.
Experience:
- HTE is a directly customer funded role who leads the technical deliverables of Expert Care services (including legacy TS/SP Advantage and FTS services).
- Provides reactive support and builds a relationship with the customer’s operational team(s), typically Service Operations or Network Support.
- Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis.
- Provides Transfer of Information (ToI), to improve customer’s technical skills and processes
- Delivers detailed Root Cause Analysis and Software Referral to customers.
- Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems.
- Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
- An HTE is typically dedicated to a single customer or designated to up to 5 customers and can be remote or on site.
Minimum Requirements: (“Must have” Qualifications)
- CCIE Certified Ideally SP OR R&S
- Languages - English and Turkish
- Hands on experience with R&S, ACI, Data Centre and Nexus
If you're interested please send your CV to [email protected] and I will call you to discuss.
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- Posted
- Mar 22, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Istanbul
- Company
- Penta Consulting
Industries
Categories
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