Network Engineer

Calling all High Touch Engineers working Istanbul ,Turkey

I am currently looking for High Touch Engineer to join the world's leading vendor, working in Istanbul Turkey, on a 12 month extendable contract.

Experience:

• HTE is a directly customer funded role who leads the technical deliverables of Expert Care services (including legacy TS/SP Advantage and FTS services).
• Provides reactive support and builds a relationship with the customer’s operational team(s), typically Service Operations or Network Support.
• Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis.
• Provides Transfer of Information (ToI), to improve customer’s technical skills and processes
• Delivers detailed Root Cause Analysis and Software Referral to customers.
• Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems.
• Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
• An HTE is typically dedicated to a single customer or designated to up to 5 customers and can be remote or on site.

Minimum Requirements: (“Must have” Qualifications)

• CCIE Certified Ideally SP OR R&S
• Languages - English and Turkish
• Hands on experience with R&S, ACI, Data Centre and Nexus

If you're interested please send your CV to [email protected] and I will call you to discuss.